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“I went into Richmond Hardware today to find some mechanical bolts and nuts to replace the broken ones on my collapsible camping chair. I was met by the manager/owner(?) who paged an employee to assist me in selecting the proper length and width of the bolts and nuts. Matt examined the broken piece and selected a proper replacement bolt for each of the broken pieces. I thought that I would be spending my afternoon with pliers and a wrench. But to my surprise, Matt attached the bolts and tightened the nuts. I definitely recommend Richmond Hardware for their courteous employees and expert service. Thank you.”
“The customer service is spot on! Greeted at the door with a cheerful hello, we headed to the garden center area. We must have looked perplexed, because we were immediately asked if we needed assistance from the general manager. My husband and I went in looking for an edge trimmer to deal with grass near gardens, but the trimmer we sought is no longer made. The GM walked us through our options and even opened a boxed battery-operated trimmer to show us the weight and ease of use. We were happy with the instructions he gave, and bought the trimmer. I have to say, it was our happiest landscaping purchase because to-date - the trimmer is safe, works great, and we got personalized instructions for it's use and maintenance. Well done!”
“I bought a Purdy roller from Amazon. This was a non-standard one and no roller cover will fit to it. I took it to it to this store hoping I can find the right roller cover. Store manager Dan was surprised to see this and said he never saw anything like this. I got to know from him that SW owns the brand Purdy. He gave me a standard roller for free and asked me to return the wrong one to Amazon while making a note for it. To me, this is the epitome of customer service. Thanks SW for hiring people like Dan!”
“I came into the store and I did not know what color paint I wanted or how to use any tools and the attendees were very helpful and assisting me with everything that I needed. I will definitely come back!”
“Recently, while running errands with my 4 and 6 year-old grandsons in tow, I needed to get a can of paint mixed. We've been using Fernandes Paint since we moved to the area, so we stopped there.
It was a quiet morning in the store, so I had the opportunity to share with the boys how paints get their color and get mixed. Danielle, the young lady working at the time, made it more special for my little guys by showing them the tools they use and talking to them about how things work. For something you and I think of as routine, Danielle was able to engage them and teach them something. They talked about the experience all day!
This is customer service that goes above and beyond. Fernandes is a place we will return to time and again. Thanks Danielle! Thanks Fernandes!”
“Very friendly and helpful people here. Rocky is eager to help. We love Benjamin Moore paints and Triboro can color match if you don’t know the name or number of your old paint. It’s great to have them so close to home.”
“I went to Sherwin Williams for paint for my living room. I was unsure of the color. The associates gave me advice about the colors I was looking at and suggested taking home a stick on color swatch. I ended up buying the paint. The experience was a pleasant one. I would recommend the store to anyone”
“I have sourced various paints and painting related supplies over 12 times the past year and have found both the knowledge and customer service to be truly excellent! I have primarily dealt with Wally the Store Manager and his associate John and both have proven to be highly knowledgeable with the entire range of Benjamin Moore paints and stains. Wally is most polite and courteous and has proven himself over the past year to be a perfect gentleman! John is also very knowledgeable and is a true gentleman! I have complete confidence in dealing with this business in terms of product quality and knowledge along with customer service, thus I give them my highest possible rating!”
“I have been shopping here for a few years and find the two usual staff members to be the best in customer service. They are always extremely friendly and couldn't be more helpful and knowledgeable. On this recent visit the young man helped me to review numerous color options and paint grades. Your products are better than any other I have tried. All other paint seems like colored water compared with the rich thick SW paints. The staff even offers to help carry out my purchase to the car. Just excellent service in every way!”
“You can get pretty much anything you need to do body work the only downfall is you need to have a credit card or a check the only place I have ever been that does not take cash”
“If I could, I would give this store six stars! We were looking for an uncommon paint that multiple Home Depot locations just couldn't help with. Some said the paint was discontinued, while others told me the paint code I had was wrong. I looked on line and saw this store fairly near to where I live. We walked in, and the gentleman working immediately asked us if we needed help? I told him just the paint code and he immediately said all the other details by heart! My wife and I were shocked! This man was a true professional and an expert in his field. He promptly went over and grabbed the paint for us. He asked us if we needed it shaken? He was already walking over to the machine as he asked us. This was the fastest, most fluid retail interaction I have had in years! He quickly helped us get rollers and other bits of kit to finish our project. No lie, I think we were in the store less than 7 minutes! My wife was so shocked at how great this representative was, she said out loud "So Professional!" Excellent experience!”
“Sales associate was friendly and knowledgable. He was able to make a perfect match of the paint sample that was provided.Much better experience than you would ever get at a big box store.”
“Great service here. The staff here is just wonderful and very knowledgeable. They treat all their customers, homeowners and contractors alike with the greatest respect. They have every product for all of your painting needs. Their parking lot is very big and their store is very neat, organized and clean.”
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“Loved our experience! We needed A LOT of paint and the staff was incredibly helpful and informative. We highly recommend this store for any future paint projects!”