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“I highly recommend going to this Post Office rather than the Post Office on Millville Road. Thank god for Marcus, friendly, professional and exonerates excellent customer service.”
“Jessica is so helpful sweetest girl in the world. Sometimes I just hate going to the post office but this post office makes me happy. Thank you so much, Jessica.”
“I was missing a package that I was notified was delivered. I fully expected to be completely blown off when I called the office. I wasn’t at all. The man on the phone was very kind, even though I was asking about something that seemed frivolous. He even took down the tracking number.”
“Great place, sometimes they could use extra help up front & I feel sorry for the 1 person working with 10 people in line but if its that crazy I zip over to Dudley.”
“I Got My P.O. Box-March Of 1983!
Always Received Excellent Customer
Service! Enjoy The Security And
Privacy Of The P.O. Box!
Most Importantly!
The Friendships Over The Years!”
“This post office is great and the staff is always friendly, but like other reviewers have said, the lunch hour is not what's listed here. On the door there is currently a printed sign that says they close for lunch from 1-2 every day. Online it says they close from noon-1.
Today I decided I'd head over a little before 1 and to kill some time before they return, I would go grab something to eat. I'm glad I decided to just check and see because it was 12:50 and I would have missed my opportunity to drop off my package today if I had stuck to my original plan!”
“I was having some issues with Amazon Packages and Jeff gave me a call and walked through the tracking process with me and really helped me figure out what had happened with my packages. I really recommend this Post Office.”
“Chuck, Gina and Natalie make up the best post office team I've ever personally dealt with. They should be the standard of how USPS post office should run. Everything from personality, knowledgeable about products and services, to just bring great people willing to help! Thank you guys for being the best! Other offices should take note.”
“I’ve never had such a good experience at USPS before but this was exceptional. Had to shop a bunch of pottery out and it was over 60% cheaper than UPS!”
“My friend is away for a few months, and I am picking up her mail from her PO box for her, then sending it to her in another country. The staff here has been wonderful - answering my questions, helping me do it correctly, and treating me with respect. I don't usually review anything, but I saw a couple of negative reviews here and was motivated to offer the other side. Thank you!”
“I love this post office for my first time coming here. It was so easy, fast and very helpful. Not a lot of people, not long lines and not a lot of waiting time for me. This will be my post office to go”
“Always have a good experience at this post office. There is always plenty of parking. The staff is friendly too. Every time I'm there, I always get greeted, and they always say bye too. It's always clean too!”
“The people are pleasant and the space is clean and organized. Not a big line either. They must pay these folks a lot because they're always happy and helpful!”
“I have found the people at the Douglas, MA Post Office to be very helpful. If i ever have a problem with mail or a package (which has only been a couple times in the three years I've lived here), they are always right on it to get it resolved. I appreciate that very much!”
“Had an awesome experience yesterday , Jessica was wondering, I asked for the best way to send my package and she gave me options to choose from , Great customer service thank you jessica”
“Beautiful building. Quite organized. I had to use the passport office and the personnel was very helpful, efficient, pleasant & quick in helping us with our paperwork.”
“Amazing people who work at this office. Kind and very helpful. All the negative comments probably they are the rude individuals .. they are always helpful. There’s a Karen for every situation … remember that Good job Millbury”
“Received an email telling me the package I sent to my aunt a week ago was being held at the post office for pickup. Not sure why; I called the post office this morning and talked to the nicest woman who found the package and assured me it would be delivered today. That is service with a happy ending for everyone! Thank you.”
“I had a great experience at this post office. Rob was extremely polite, professional, and very helpful in assisting me with all of my concerns regarding my packages. He took the time to look into everything, answered my questions, and made sure I left with all of my packages. His excellent customer service and willingness to help made what could have been a stressful situation a very positive experience. Thank you, Rob, for going above and beyond!”
“Short of it:
-The staff is always very welcoming.
-There is almost never a wait.
-Centrally located at the end of Park Ave/Main St/Stafford St.
Outside of the irregular hours, I can't seem to figure out why this place is getting so much negative feedback! Both ladies in there are extremely pleasant and always greet me with a smile when I come in for services. Not only are they kind, theres almost ALWAYS zero wait, unlike other post offices in the city.
This place is right down the street from my job so it's super convenient for when we need to ship out frames, returns, or other packages. Please show the staff inside the same kindness they have always shown me!”
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“The few times I've been in recently (including ~3pm 08/23/23), there has been an extremely helpful and kind woman working. My experiences have been pleasant visiting the post office, which is not always the case!”