CVS on Grand Highway is recognized for its friendly and helpful staff, particularly in the pharmacy. Customers appreciate the pharmacists, including Jill and Stephane, for their exceptional service, willingness to assist with medication issues, and thoroughness in helping find products. Many report positive experiences with the pharmacy team, noting their friendliness and readiness to resolve problems. However, there are mixed feelings about the store's general staff, as some customers have encountered rudeness during transactions, which detracts from the overall experience. While CVS is seen as a convenient option for over-the-counter items, some customers have found that the store often runs out of high-demand products, leading them to seek alternatives online. Overall, the pharmacy receives high praise, while the front store service may need improvement.