Credit Unions near Townsend, MA

“I recently opened a new account at the Amherst branch and I had a very positive experience from start to finish. Matthew assisted me throughout the process -- he was friendly, professional, and made everything easy to understand. He took the time to answer all my questions and he was very thorough with the way he completed the step by step process. It's great to see such attention to detail along with genuine customer care.

I also like the welcoming atmosphere of the place. Overall, I truly appreciate how smoothly everything went. I would gladly recommend GSCU, specifically the Amherst branch, to anyone looking for a reliable bank and for a great customer service experience.”

“While waiting in the teller line, a manager approached me to ask if she could help instead of waiting. My transaction was done promptly and professionally. Thank you!”

“FROM DONNA PARKER (on John Parker's email)WCU (Groton office) went through a period where we were unhappy with the service, especially with no one answering the phone!!! FYI/One time, I called the Littleton office asking why wasn't anyone answering calls in the Groton office? (Please note, at that time, I mentioned this fact to someone at the Groton office, when someone finally answered.) Maybe, this was due to the post-COVID chaos that companies were experiencing?Recently, on our last few visits there, it appears that they seem to be 'righting the ship!' And, it is great to see the lobby has been restored to a more modern bank-like atmosphere, now being more inviting and far less claustrophobic.Also, at this time, we want to give a SHOUT OUT to Bethany Schlaich! She is very knowledgeable and always makes good suggestions to us. She has assisted us many times before her leave, and we are very glad she is back!Thank you! :)The Parkers”

“I've been a member at this particular bank--I can honestly say that I've I always been treated with respect and dignity no matter what the balance is in my account. So thank you folks at LCU North Main Street.”

“Patti Labounty from Triangle Credit Union’s Amherst branch is friendly, professional and detail oriented while helping our daughter with her trade school loan process . Patti always communicated in a timely fashion and transparent throughout each step. We highly recommend and appreciate her as a point person for future loans. With gratitude, Candice and MacKenzie Hancock”

“Long time member for over 15 years. Great customer service. Knowledgeable staff. Watched online banking and website grow and it's very easy to use. Highly recommend”

“I recently worked with Kate G. at All One Credit Union to secure a Home Equity Line of Credit, and the experience was exceptional from start to finish. Kate demonstrated impressive knowledge of the HELOC process and guided us through it flawlessly. Her fast turnaround time, immediate responses to all questions, and professional yet friendly approach made what could have been a complicated financial process remarkably smooth. She expertly coordinated all the required documentation and explained everything clearly. If you're looking for a credit union that values efficiency and excellent customer service, All One Credit Union is the place to go. Kate is truly an asset to their team!”

“I had a bit of credit fraud on my debit card Devon of the Parkhill branch and Brian of the Main branch were very helpful on resolving my issues and I appreciate it from both of them. Thank you, John.”

“Very disappointed! The employees seem to not care about any situation that’s going on. Let’s start: I called in to asked for a deferment payment on a loan based on unexpected moving expense. I been with workers credit union for over one year now and by far the worst bank to finance with. I never had a late payment and always paid on time for the last year. I went ahead and asked for an extension for only one payment for the first time “me thinking they will approve it since I been good to them and made all of my previous payments on time”. They mention they defer payments once you been with them for over one year, but that’s NOT true. You will go to hell if you ever need to request an extension with these people! They will ask for so much things that other financial institutions don’t even ask for such as: bank statements, letter for reason, notice to quit lease (which I provided), receipts of recent purchases that you made, new household lease information. The sad part is that you give them all of the tools they need to approve you, but yet they tell you..DENIED and there is nothing they can do. I will continue making the payments and extra payments now to pay it off faster.UPDATE:I let my frustration get to me at first. I spoke to Rosa on the phone and we came into a mutual agreement. Rosa called regarding my disappointment I had with the payment department and she was professional, friendly, understanding, and helpful in every way possible. Rosa listened and understood my situation and the reason why I was frustrated with the payment department. Rosa work it out with me and even though I made my payment for the month I was requesting a deferral for, she offered me two deferral payments. Even though I needed one deferral payment, she went out her way and provided more than the help I needed.I really appreciate her help and glad to say that myself and workers credit union came to a mutual agreement that benefit us both. Thank you Ross for being understanding and helpful!”