Auto Repair in Turners Falls, MA

“I had a less than positive experience after my first encounter at Bob’s, and I had contemplated coming back to get my sticker on my car once the issue it was failed for had been fixed.I decided to go, seeing as at that point all they had to do was recognize I had fixed the issue.This time I was greeted by someone when I arrived. Then the current shop owner or manager, came over and introduced himself and identified me from my review. He apologized and established that they were sorry to hear I had a bad encounter at their shop.I can respect how they handled the situation and they put a sticker on my car very quickly. Thanks for leaving this on a good note”

“I have been a patron of this establishment for decades. It's unfortunate that it's very difficult to get an inspection sticker due to limited availability. My prayers and well wishes always being sent out to the establishment and the owners. The entire staff. Every time I go there I am always treated professionally and if there's ever a problem they explain it to me in a way that allows me to understand rather than treat me as if understanding is less important than getting paid to just fix it. Over the years they've helped me become a better driver and understand the fragility the vehicle's really do characteristically operate. I now drive my vehicles with respect and take the best care I can of them and don't take for granted one mile of dependability and reliability my automobile offers to me. Anytime anybody asks me where should I go to get an inspection sticker or who's a good mechanic around here or anything Auto related I always direct them here. It's sad as my own medical issues have imposed so much upon me and I get older by the hour I look around our community and I just see so much changing. I don't want to have to go anywhere else to get my vehicle in safe and reliable condition. They've always worked with me in the past when things have come up unexpectedly as they always do with pets and life and cars. I'm hoping to obviously still offer my patronage to this establishment it's just getting more and more difficult and it's a matter of limited availability and that's how I would like it to be understood. I have never had them fix my vehicle and I had it returned in anything but fixed and functional. A real mom and pop business actually still left here in our county. Such a rarity as each day goes by. Thank you for all of the years and Decades of service and I hope there's more to come, but not too much cuz I really need my car to be really reliable and dependable. Medical Care super expensive auto care expensive Pet Care expensive I can't think of anything in life that's not expensive anymore and it's scary when it's something that could potentially arise in an emergency not everybody has the ability to be so fortunate to have so much money in the bank or have a job or not be fighting cancer such as myself along with other serious Medical issues. So the other and last thing I'd like to say is the pricing at this establishment is very competitive and you feel proud when you pay for your services because these are really good people offering really quality service and have been since I've gotten my license. And I'm an old and chubby and pretty kind of cranky complicated awesome person.”

“Ron is amazing. Always goes out of his way to help. He even texted me over the weekend to update me about repairs and picked my car up from my house for me because I was working. Incredibly knowledgeable and prices are very reasonable.”