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“Mike is amazing! He was so personable and helpful! He reassured I was renting a great car for my trip! When I came back to return it he remembered me like we were old friends! World class customer service!!! Thanks for all your help Mike! I will definitely be back.”
“Had a great experience at the Budget in Waltham, MA, on the morning of December 2, 2024. We rented a car in Montreal to drive back to Boston and ended up with a Jeep—not what we expected, and the gas mileage was rough.
When we dropped it off in Waltham, the woman working there (wish I got her name!) was awesome. She explained that since it was an international rental, we’d have to call the 800 number for most issues, but she still went out of her way to see if she could help. She managed to get us a discount to make up for the crazy gas costs, which we really appreciated.
She didn’t promise anything but totally delivered and was so kind and understanding the whole time. A small gesture like that made a big difference. Thanks for the great service!”
Car Rental
Car Rental
Car Rental
“The team here are really fantastic. They actually ran out of cars and were getting yelled at left and right. Not sure why a busy location like Waltham is not supported better but corporate it was tough to watch them take the verbal abuse. They took it and I give them credit.”