The Costco Tire Center in Waltham, MA offers a convenient and efficient tire service experience for its customers. Despite being a busy location, the staff is generally friendly and helpful, going the extra mile to assist customers in need. The tire installation process is quick, often taking less than an hour, allowing customers to shop or enjoy a meal while they wait. The tire inflation station is also a popular feature, allowing members to easily adjust their tire pressure. However, one customer had a negative experience, reporting a missing lug nut and a stripped stud on their front left tire after a rotation. The manager initially denied any responsibility, but later apologized and reimbursed the customer, acknowledging the mistake. Overall, the Costco Tire Center in Waltham provides a mixed experience, with both positive and negative reviews, but the business is generally well-regarded for its service and deals on tires.
Service is hit or miss in terms of timeliness of service. The staff are clearly overwhelmed and could probably use more support.
January 2024
Very happy with the decision to stop by! -Got an amazing deal on a fresh set of tires, and the installation was completed in less than an hour.
December 2023
This is probably one of the busier Costcos I have visited. I went off-hour and the parking lot was packed. The inside was also busy but still penty of room to move. I did self check out the the staff person was friendly and told me I was entitled to another pkg of muffins (score).I was in the area for work.
