Extra Space Storage on 195 Bear Hill Rd in Waltham, MA offers a wide range of storage options, including drive-up, climate-controlled, and non-climate units, with convenient features like electronic gate access, multiple entrances, covered loading bays, parking spaces, and a loading dock. The facility is known for its cleanliness, professionalism, and security, making storage hassle-free. Customers appreciate the helpful and professional staff, especially staff members who go above and beyond to assist with issues, upgrade units, and ensure smooth experiences. The staff is efficient, knowledgeable, and attentive, providing thorough explanations and great service. While some mention that lifts may take time, overall, the staff’s support and the facility’s amenities make storing belongings easy and stress-free. Extra Space Storage is also appreciated for its discounts, convenient freeway access, and helpful management, making it a reliable choice for both personal and commercial storage needs.
Good customer service on move-in and move-out. App worked well. Elevator doors require several steps to open and close, but not too bad.
September 2026
Larry is an amazing manager and a genuinely kind person. He helped me move furniture into storage, showed me how to use the freight elevator, and even gave me a small lock for my moving truck. Really helpful and thoughtful. Highly recommend!
September 2026
The service was great, and Larry helped me a lot getting the locker. 5 stars!
