Pet Stores in Waltham, MA

“Close to home , under stocked in the fish section when it comes to supplies and critical medicines . A bit pricy but what isn’t nowadays? A decent markdown here and there. Not bad.”

“I honestly cannot say enough good things about this Petco location and the incredible team here — especially Robin (Assistant Manager) and Kathy (General Manager).

We recently adopted our bird, Tilly, who came with the 30-day health guarantee. Shortly after bringing her home, I noticed she had an upset stomach and immediately called the store. Robin answered and patiently walked me through what can be normal when bringing a new bird home vs. what to watch for. She encouraged me to call back if things didn’t improve, which gave me so much reassurance!

A couple days later, I still wasn’t comfortable, so they advised me to bring Tilly in. When I arrived, Kathy was there and personally explained the entire process and assured me Tilly would be well cared for. And she meant it. Kathy actually took Tilly to the vet herself the same day!

Throughout the entire time Tilly was being monitored, I received consistent updates. Anytime I called, both Robin and Kathy were incredibly kind, patient, and reassuring. Our family missed Tilly terribly, but we truly felt she was in the best possible hands.
They didn’t just follow policy — they genuinely cared. You can tell they love their animals and their customers. That level of compassion is rare, and it made a stressful situation so much easier.

I will forever recommend this store. Robin and Kathy are absolute gems, and I’m so grateful for the care they gave our little Tilly. ??”

“Petco Vaccination clinic, it was way better than when we went to a Vetco Clinic. A lot cheaper and the folks were really AWESOME at the Waltham store.
Vetco, different story. They messed my dog up and I'm still waiting on what you all are going to do. You say he has Lyme after a blood test, then, you give him meds and shots, i paid a lot of money. You schedule a follow up for 10 days later for what you said was his final Lyme shot but i went there for nothing because you were closed that day. You get that? You have me come back on a day your closed lol. So, i had to go back the next day, when i got there i was told i can't see the vet today. Well, before i left i seen the SO-CALLED VET LOL. Now i was told he doesn't have lyme and doesn't need the final shot. I'm really mad at this point. How do you not know what is going on? I still don't know if he has it or not because i can't afford to have him retested cause i have no money left. Ive called them and they won't talk with me and never call me back. What are you hiding? Now i know why my best friend Wesly was treated so bad and for something he didn't have. They don't care, if they did, we wouldn't have been treated like that and they would have at the least call me.
2 employees in the store part of the business heard my mouth and the commotion and after i left they came to me and confirmed how bad they are there. They told me they would never bring their pets there. Never going back nor is anyone i know ever going back after my poor pup was handled like a piece of meat for them to make money. I will never let this go and will keep telling everyone, until they make it right. I'm at the dog parks several times a day telling everyone. They won't even contact me.
I used my disability money for that you know. You don't love animals, and you robbed me, a disabled person. So sad!

Have a blessed day, and my dog Wesley, forgives you.

I DON'T

Jezzo :)”