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March 2024 by Herbert
Friendly and knowledgeable employees
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January 2024 by Zhiji Ren
Terrible experience. The store manager is very rude. Avoid if you can!
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January 2024 by N. M.
Perfectly helpful store. Could use more staff around the holidays.
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December 2023 by Dan Menkin
I came to have something laminated on Saturday a week before Christmas, and while i was waiting for the machine to warm-up, i watched the staff dealing with an onslaught of folks mailing packages. I was really impressed with the cheerfulness and efficiency i saw.When my job was completed and i asked the price, the manager said, "You're Good." I was stunned as i had heard him say this to other customers also, but i didn't understand he meant it was a gift. These were small amounts, but i left feeling a glow in my heart and wonderful appreciation for his kindness.Bless you, UPS Store staff.
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October 2023 by Jason Deskins
Dropped off a package at 9am for 1 day delivery to Canada. The package wasn't even sent out for delivery until 8pm that night. Now it is still sitting in customs and there is no delivery on the weekend. They took $141 of my money and now I am going to have to drive back to Canada on Monday or Tuesday this week as I will not be here when the package arrives. Terrible business practices.
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August 2023 by Olaf Gil
Worst service ever. If you need something important shipped go to the UPS hub or fedex.
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July 2023 by panax
THANK YOU ANTHONYAnthony helped me SO MUCH with shipping. I was shipping documents and was so confused about the return label, he explained that and also how charges for the shipping labels work. ANTHONY SAVED MY DAY. many thanks
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June 2023 by Sean H.
Do not go there for your Amazon return, they will charge for packing and printing. Go to the one in Newton walnut street , Tom will do much better job
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June 2023 by jha nils
Stuart who delivered my futon was a great person . He dropped my futon to my room. I am Neelam. Thanks from us. Thanks a lot.
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June 2023 by Evgenia Kozlova
THANK YOU ANTHONYAnthony helped me SO MUCH with shipping. I was shipping documents and was so confused about the return label, he explained that and also how charges for the shipping labels work. ANTHONY SAVED MY DAY. many thanks
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May 2023 by Tara Courtney
I frequent this store to send out color and design samples for the company I work for and they always provide me the best customer service. The staff there are so efficient and so kind -10/10 always recommend people to go to this location.
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January 2023 by Julie Janssen
We called store just a bit ago to confirm they were open until 3pm (per website they were closing early for NYE). We arrived at 242pm and the doors were locked, lights off chain door pulled, etc. Between 242pm & 253pm there have been 6 other patrons trying to drop off a package.
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December 2022 by Shriya Chadha
The customer service is incredible - the employees at this store go out of their way to help you.
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November 2022 by Wei Wu
I have to spend time here: they helped me this morning! I had to mail my phone (in warranty) to Samsung, and Samsung sent me email with tracking number but no shipping label! After got back check my computer then wait for library to open across St, finally the lady there helped troubleshoot. It took me nearly 1.5 hours this morning, but had to mail out before warranty expire! I didn't get your name, but THANK YOU!! UPS Main St at Waltham:)
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November 2022 by Rachel Harris
Doors locked at 1 PM on a Saturday despite hours posted as open until 3 PM. No signage to indicate temporary closure. Locked cage around the front desk.
