Watertown Ford - Service is a highly regarded automotive service center known for its outstanding customer service and professional expertise. The team at Watertown Ford consistently goes above and beyond to ensure a smooth and transparent experience for their clients. Customers praise the exceptional service provided by the staff, particularly highlighting the exceptional work of Jeff in the Car Rental and Loaner Department, who is described as "amazing, very proficient, and truly customer focused." The front desk receptionist, Marianthi, is also commended for her polite, helpful, and efficient handling of all aspects of the service process, from booking appointments to promptly assisting with vehicle pickup. The service technicians at Watertown Ford are praised for their honesty, attention to detail, and dedication to their work. Clients appreciate the clear communication and regular updates provided throughout the service process, as well as the team's ability to handle even complex tasks, such as recalls, with ease. While the pricing at Watertown Ford may be slightly higher than some other dealerships, customers generally feel that the exceptional service and quality of work make it well worth the investment. Overall, Watertown Ford - Service is highly recommended by its loyal customers, who appreciate the professionalism, hospitality, and customer-centric approach that sets this service center apart.
I rented a cargo van for moving weekend and I had great experience doing so with this agency. Jeff in the Rentals Department was incredibly helpful from start to finish, and the price was hard to beat. Highly recommend any rentals from here!
July 2025
Both the waiting area and bathroom was clean and organized. WiFi was sufficient for my needs.
June 2025
Brought my truck in for a used vehicle inspection to get extended service coverage. Darlyn and Kerri were amazing; they kept me up to date with the progress and ensured everything went smoothly. Thank you!
