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“Everybody has an opinion about getting your vehicle serviced at a dealership (cue stealership memes), but I've found Watertown to be the most reliable and trustworthy of the places I've tried. This is true enough that I make the hike from Wakefield to come here even though there are several other places closer. They are good about doing the requested service without coming back and trying to pad the bill with a thousand other 'recommended' things. I'm hoping my Tacoma lasts a long time - so I feel better having folks work on it that really know this vehicle. To that point, this dealership went above and beyond getting me qualified for, and completing the work on, the frame recall for my previous Tacoma.”
“Best experience I’ve ever had with a body shop. My truck looks brand new. Even with delays from my insurance company they did the job fast and with detail. 100/10 experience. Thank you!”
“Absolutely amazing body shop. They took care of me from day one and kept me closely updated throughout the entire repair process. The team did a fantastic job fixing my car and it looks as good as new. I can’t even tell it was ever damaged. I’ll definitely be going to Coach & Carriage for all my future body work and will gladly recommend them to my friends and family. Thank you!”
“I came in with a hit and run, and damage to my front driver side and Not only was the owner so great to me, they took my car with no hesitation. What I didn’t expect was my car to be detailed, and not only that they buffed out every scuff I had in my car. As a single mom this made my day and other tasks in my life a lot easier. I can’t explain how much I appreciate them!!! They don’t disappoint that’s for sure.”
“My car had some issues that were hard to diagnose, but the team worked hard to figure it out. Shout out to Claudia, who kept me updated throughout the process and made sure the repairs were covered under the warranty. She was funny, kind, and informative. I so appreciate it.”
“I didn't get her name, but there was a woman working tonight who was amazing. She was done with her shift and saw me struggling in the parking lot and came over and helped me with my car. She was so kind and helpful. There was another gentlemen as well, I'm not sure if he was an employee but he was also incredibly helpful. I am so thankful for them for helping me get on my way after a two hour drive into Boston. This store is lucky to have her working there!”
“Jesse and the team there are all professionals with tons of knowledge and experience and they are extraordinarily helpful and great to work with. Cannot recommend them enough as the one place to go for auto body supplies. Absolutely my go to place and they are the best! Dan B.”
“Had my Lexus UX repaired at Sako Autobody and I couldn’t be happier with the experience. From start to finish, they were professional, transparent, and detail-oriented. Special shoutout to Carlos — absolute GOAT — who kept me updated throughout the process, answered every question, and personally made sure the car was clean and perfect when I picked it up. Carlos stayed on it the entire time and made sure nothing slipped through. Car looks flawless, alerts all cleared, and service was elite. Highly recommend Sako if you want the job done right and people who actually care.”
“This is by far the best auto shop I’ve ever been to. From the moment I walked in, they treated me with respect and honesty. They took the time to explain exactly what was wrong with my car, didn’t try to upsell anything unnecessary, and gave me a fair price. The work was done quickly and professionally, and my car runs perfectly now. It’s very hard to find mechanics you can truly trust, but this place proved they care about their customers. I will definitely be coming back and recommending them to everyone I know.”
“I was in despair as traffic was at a stand still... Northside imports were about to close. I called customer service and was genuinely kind to await until of my arrival as I needed to obtain my car parts.... thank you for your kind service and prompt assistance to helping customers with cars parts.....”
“I've had to use Boston Volkswagen for service on a few occasions and was always impressed by the service. A shout out to Armando who was so responsive, ready to answer questions and patient during any potential panic over car issues. He would let me know what was going on with the car and always offered a timely estimate on when it would be done. Service matters and my experience with Boston Volkswagen is proof it can make all the difference.”
“Perfection Towing was great!.
They drove me all the way from Framingham to Boston. Got my dead car dropped in a tight spot in the city.
The driver was so nice, we had some fun conversations while we had to drive together. After he dropped off my car he even took me a couple miles away to my home.
Great experience.”
“I've had to use Boston Volkswagen for service on a few occasions and was always impressed by the service. A shout out to Armando who was so responsive, ready to answer questions and patient during any potential panic over car issues. He would let me know what was going on with the car and always offered a timely estimate on when it would be done. Service matters and my experience with Boston Volkswagen is proof it can make all the difference.”
“Xavier and the whole staff at GEM our the best in town! Fast, efficient, awesome customer service skills! We have a nationwide account and we love coming to watertown we know everything is going to be be good thank you!”
7:30AM - 9PM
450 Arsenal St, Watertown
Auto Parts
“Truly would come back again. Mistakenly went to O-Reillys first and they weren’t helpful. Autozone though they took the time to help out if the wipers were a great match for my car and set them up for me. I wish I remembered the name of the person who did but they have short brown hair with silver hoops on the left side. Truly made my afternoon”
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“I want to give high praise to Jamal Bridges, Tech specialist for Lexus. I called him from the road on the way to Washington DC for the holiday week as the navigation system was not functioning on my brand new car. He patiently and expertly instructed me how to reset system to get Google map functioning . I needed to call again for Tech Support as I couldn’t lock the car as I had packages on back seat that sent alerts. Once packages removed the doors still not locking. Jamal calmly reviewed numerous steps to try to get car locked.Manual locking worked. I met Jamal today at Lexus of Watertown to reboot the Connect Drive as malfunctioning, tested all keys to lock and remote start. He didn’t leave until all my questions and concerns were addressed.
Jamal Bridges is an outstanding technician, a very kind caring employee who should be recognized. I’m very grateful that he answered my call.”