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October 2023 by Veronika
Brendan was great. Professional, courteous and helpful.
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February 2023 by Ssesanga Yas
They always make banking easier
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September 2021 by Ian S.
I walked in in the morning and the rep was eating breakfast and told me to wait. Nice customer service.
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April 2021 by Ian Steinman
I walked in in the morning and the rep was eating breakfast and told me to wait. Nice customer service.
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October 2020 by Chan J.
????????
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October 2020 by Tyler Brice
John McCormick is the nicest, most helpful banker of the lot!
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July 2020 by JC
The incompetency is astounding!
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December 2019 by Sagar Tiwari
This is generally a good branch, some amazingly efficient and friendly people work here.
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March 2018 by Kristin D.
I went to this Eastern Bank due to the Yelp reviews and it was a bank associated with the MA HEAT Loan. I was very nervous, having not applied for a loan like this before. The Branch Manager, Mr. Ethelbert Onyeokoro, could not have made the process easier or more comfortable. He was friendly, attentive, and relaxed, which relaxed me. He called me when the loan was approved and helped me through loan each step of the signing process. Before this, I didn't think much about the customer service of a bank, but this made such a difference in my experience I had to Yelp about it and to thank Mr. Onyeokoro for his professionalism and his help.
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March 2018 by donna m.
Still 5 stars. My debit card was compromised, and rather than go through online re-ordering, Ethelbert encouraged me to come in. Less than 15 minutes after I arrived, I walked out with a new debit card - with a chip, even - and immediate access to my account. Staff here is always great, always helpful, and always friendly.
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March 2017 by jenna Fisher
Great customer service
