-
November 2023 by Nancy Copeland
I received wonderful and professional service. Ed treated me like family. I have never seen such a clean garage and the customer area is extremely inviting, well decorated and excellent refreshments.
-
November 2023 by Christopher Cote
Excellent service. I was impressed that they were able to take my car the afternoon I called, diagnosed an emission system check engine code properly which requires a smoke test, and repaired the problem without throwing parts at it as some shops will do. They found brake wear issues in a standard safety check but provided texts with link to video and photos of the problem areas. They were able to ease the pain a bit on the cost as I was a new customer. The communication all through the process was excellent with estimates given and updates. They also followed up a few days after the service with call and text. My guess is the hourly shop rate is probably on the higher end of the range for this area, but you get what you pay for.Services: Air & cabin filter replacement
-
October 2023 by Kevin Baxter
The people here are great! They made sure I had a courtesy car when my vehicle was being repaired. While there still may be an issue with one aspect of service, it might not have been noticeable while they had it.Services: Engine repair
-
October 2023 by Kasia Bedard
Great service. Very professional staff. They send text messages with pictures for the update on the work and to see what nees to be done. Even if you don't know the build of the car and what needs to be done, the text message with the link and pictures explain it. They are also explain in person and over the phone patiently.Highly recommended!
-
October 2023 by Cecilia Chu
The team at Pleasant Car Care was so helpful. I had an emergency break issue, they look at my car right there and topped off my break fluid without even charging me, just to be helpful. I returned to have them service my car, they once again help me with the best device and look for the most cost efficient solution. They staff there are so pleasant to work with, truly living up to their name. I would highly recommend them! Look for Michael!
-
October 2023 by Lisa *
My car was towed to Pleasant Car in Watertown for a flat tire. I received frequent updates as well as information about other issues regarding the car that I did not know. Ultimately, when my tire was replaced, Pleasant Car Care delivered my car to my garage at my home in Weston. The service was speedy, top-notch, communicative, and professional.Service: Tires
-
October 2023 by Maria Riefstahl
Everyone is super nice and customer service is fantastic. They send you videos of what’s wrong with your car and give you their honest opinion. Once, I had my car towed there after hours and I didn’t give them a heads up. I just had the tow truck leave it in the driveway lol. Not a problem. Called me back in the morning and dealt with it. I’m super happy to have them nearby too. Thanks so much!
-
September 2023 by Sharon Purcell
This is the first time I have been here and I will definitely come back. They were very nice, went out of their way to explain the reasons for all the repair needs I had. They kept me informed throughout the process. They were able to take my car in quickly and did the repair as quickly as seemed reasonably possible. AND they gave me a loaner car to use, which simplified the situation greatly! I hope I don’t need car services for a long time now, but when I do I will use Pleasant Car Care again for sure.
-
July 2023 by Polly Baxter
I moved away for a period of time and was only able to return to Pleasant Car Care when the brake light on my car came on. They saw me immediately and, through their very thorough inspection process, discovered issues that needed to be addressed. The generously provided loaner allowed me to continue my routine while they got my car back into tiptop shape. As a result, I feel safe and secure again. I am so glad to be back. They are expert in proactive car care.Services: Tires
-
July 2023 by Polly B.
Yet another great experience with Pleasant Car Care. I needed to have the mirror in my passenger side mirror replaced. I called and was offered the opportunity to be seen immediately. In addition to replacing the mirror, they were able to do an oil change, my annual inspection, provide two new tires I needed and do an alignment. I was given a loaner for the day and the total cost was extremely reasonable for the amount of work that was done.
-
July 2023 by Cypress Nirvana
Michael was extremely friendly and professional, made me feel very comfortable the entire time.I called in on a Thursday near the end of the day to get all of my brakes and rotors replaced while also getting an oil change + state inspection.Everything was taken care of by Saturday afternoon, he also let me keep the car there after hours as it was convenient for me at the time.I will definitely be coming back as a repeat customer.Services: Vehicle Inspection
-
July 2023 by Virginia Kyvelos
I went into Pleasant Street auto because I had a coupon when I moved into the area for an oil change. I saw that it was an extremely busy place so I knew it must be popular and do good work. I was very fortunate that they found two very major problems with my car. They took pictures of it and were willing to show it to me and he spoke with my son-in-law, who understood cars better than I. I was told not to drive the car on the highway or high speeds, and to drive it as little as possible until I could get it fixed either there or any place. I was given a very fair price to do the repair work and he was able to do it two days later for me. There is a three-year guarantee on the work, and I am extremely pleased. I was also given a loaner car. The waiting area is immaculate , the people are so friendly and knowledgeable and I strongly recommend bringing your car there. I definitely highly rate this business.Services: Steering & suspension repair
-
June 2023 by janette guluzian
I highly recommend Pleasant Car Care! My first experience was absolutely great! They not only willing to take my car in for an oil change last minute being so busy, but made sure to make me wait less time than what it was. Great customer service, clean and very customer friendly! Looking forward to going here for all car care needs from now on, thank you again!!
-
June 2023 by Michael Berry
The experience at Pleasant Car Care was exceptional as always. They are very prompt at getting your car in, initially fast and getting it back to you in a timely manner. This was the third time I’ve had major repairs done I Pleasant, Car, Care, and they far surpass the dealer of my car. In the future, I’ll be having all my dealings with the folks at Pleasant Car Care. Thanks a lot for all you’ve done.Service: Brakes
-
June 2023 by Taylor Finn
Overall good experience here. Came for an oil change and they found an issue- which they documented with photos- that showed the control arm and bushings were damaged. They gave a reasonable price, that I was able to validate with a family friend who used to be a mechanic, and they were able to have the car ready the next day.Not only that but when I started the car and noticed an issue with the AC, they got that resolved with no extra charge.So while I wasnt thrilled with the discovery of more work needing to be done (but who is!) it was fairly priced, good service, and the group there was extremely nice throughout the whole process. Will be back again for future service.
