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“I had a very specific request for a nut and bolt (to fix a blade on my hockey skate) and the staff inside this Ace Hardware store couldn’t have been more helpful. It was a $0.30 fix but the associate, Mark, spent the time with me to make sure that I was all set, found the right size to fit and even helped me fix my skate. If that’s not above and beyond for service I don’t know what is. Thank you!!”
“We were looking for some landscape design, and planting. Called Wagon Wheel and was connected immediately with Dan Tringale. Wow! Not only did Dan give us several great designs, he coordinated the planting, hydroseeding of our lawn as well as the upgrading of our sprinkler system with tremendous attention to detail. Answered all of our questions and concerns promptly and pleasantly. It was wonderful to work with Dan and we would highly recommend Dan to everyone.”
“Great place! We started from the small vegetable plants, and those were on sale. They turned out great! Then we started to buy bigger plants, looking pretty great too!! The after sales service is even better!
Highly recommend!”
“Outstanding service! I placed my mulch order at 9:25 AM, and it was delivered by 10:15 AM. I was amazed at how fast everything arrived. The mulch was exactly as expected, and the customer service was excellent from start to finish. You can tell they really care about their customers. I will definitely be ordering from them again and highly recommend them to anyone looking for fast, reliable service!”
“I recently purchased pots and indoor plants and had the team plant everything for me—and I couldn't be happier with the experience. The selection is incredible, and the staff is outstanding.
A special shoutout to Teri, Mike, Jacqui, and Beth—they are all wonderful. They took the time to really listen to what I was looking for, explained the different plant options, and made sure everything I chose was safe for my dog. Their patience, knowledge, and genuine love for what they do truly set them apart.
I can’t thank them enough for their help. If you're looking for exceptional customer service and want to feel confident about your purchase, this is the place to go. And as a bonus, you're supporting a fantastic small business!”
“Our favorite place to stop by. We’ve enjoyed being greeted by their resident cat manager in the past. The selection of plants and flowers are great. Everything is always so green and healthy, you can tell they take very good care of the plants for sale. Highly recommend.”
“Amazing selection of products and super helpful staff! I always find what I need, and they’re great at answering questions. Love shopping here for all my home improvement projects!”
“The washing machine filled with water but never started washing. Appliance repair replaced a faulty control switch and tested a full cycle before leaving. Everything worked normally again.”
“First time here.All I had was a Italian sub/sandwich. Loaded with other meat, cheese, and a hard roll. With chipotle Mayo. Excellent.$~13.The coffee I had wasn't hot, but they brought out more”
“People will complain about the retail service here, but this ain't HD or Lowes, it's a supply house. If you need a 2x12 and don't want to burn an hour driving to HD in Waltham and back, they're great. The hours however are limited, since they service contractors.
That said, while I might have to wait or try to get someone's attention, I've always gotten what I needed here from paint to lumber to propane tank refills all while supporting a local shop rather than sending the money to a mega corp.”
“I don’t usually write reviews for big box stores because the experience is usually less than average, and no one is ever helpful. it just feels like a self serve walk in get what you need goto self checkout and leave. However, I have to write a review and shout out to my man Mailik! He should earn employee of the month! I had needed multiple shelves but my truck couldn’t haul them all in a single go. When I came back for the second load the store employee didn’t bring them down like he said he would. Instead of operating a fork lift Mailik just used a regular lift using common sense to solve my problem instead of waiting for a fork lift driver. He got the light duty shelves down to me right away and asked if I needed any further assistance while I was in the store! Class act employee thank you sir for not making me wait 30 minutes and thinking how to solve my problem and go above and beyond! Home Depot may be your current job but you kind sir are going far places in life! Keep up the good work.”
“My first visit here to this magical hidden gem! I was delighted to find the holiday shop in full swing. This girl loves some Christmas! The decor was inspiring and absolutely beautiful. They know how to use their space and take advantage of every inch, without being cluttered or tacky. There is so much to see in the main room that I walked around twice. Several full size trees were decorated with different themes. Ornaments galore to suit anybody's taste. Then, I headed to the greenhouse. First, though, I had to pass thru a magical room filled with an array of lighted, sparkling snow globes! Magical. The next room was wall to all swags and wreaths - all shapes and sizes. Finally, I reached the greenhouse, which did not disappoint. It was much less about Christmas, but filled with beautiful plants, succulents and other garden delights and decor.The staff was friendly, greeting me warmly and answering questions freely. There was even a nice pair of restrooms available. I purchased a small trinket for a gift and the checkout was pleasant. They have a rewards program, which was explained briefly and I was registered in no time. Instantly, I had coupons in hand for future visits. My gift was lovingly wrapped and bagged.I lingered outdoors to enjoy some tastefully arranged decorations and a small collection of live trees. The outdoor area was largely unused in this post-growing season visit, but I could easily imagine how lovely it must be in spring and summer! I'll be back to find out!”
“The PEOPLE at the Waltham store are great. They are helpful and informative. The guy I asked for help took me to what I was looking for. Their system said that they had over 100 of the tubing that I wanted, we could not find any. He found the guy who worked in the irrigation section who dug around and found it buried behind other stuff.”
“a special store. with very well-kept plants. wonderful merchandise. the best pie I've ever eaten. whenever I go there we see beautiful birds. wonderful place”
“Today went in to check out some Polywood Curveback Adirondack chairs for our Fire-pit area. Found it, sat in it and really like it. Went inside to get some help finding more. Nancy the customer service person really went out of her way to help me locate the chairs. Home Depot only had 2 grey available then I would have to order 4 more. It just made sense to just place the order through customer service for all chairs. Nancy stayed with me through the whole order just making sure I got what I wanted. She really made my experience at Home Depot a positive one. Cannot wait for these chairs to come it and enjoy the outdoors. Thank you, Nancy look forward to seeing you again soon.”
“A huge thank you to Bob and the customer service team for taking such great care of us when my father-in-law accidentally left his wallet at the store. Your kindness, honesty, and willingness to help meant so much to our family. We truly appreciate everything you did. Thank you again!
The Home Depot in Waltham”
“Overall service was excellent. The only complaint we have is billing. The home Depot billing system seems not straightforward, always has glitches. This time is no exception, got an error that the store staff couldn't explain, had to leave a note in the system about the billing issue. We've paid the first portion, and will ask home Depot to correct the billing when pay the second portion. By the way this is not the first time we experienced the billing issues.”
“Very nice young kid rang me when I rented and another person took my return, my hose wasn’t folded correctly but he didn’t ding me with cleaning fee. Thank you!”
“I was there today at Natick store. Natick is very far away for me from Lexington. But they have great vanities with stone like counter top all the time. The other store will tell me the store model is not for sale. Now I know why. The guy from plumbing department helped me to find a replacement for a missing mirror, took me to the manager for price adjustment , disassembled the vanity from the rack & the floor and helped to put it on my car. What a efficient service. All the people there I met today are super nice and friendly!”
“I was there today at Natick store. Natick is very far away for me from Lexington. But they have great vanities with stone like counter top all the time. The other store will tell me the store model is not for sale. Now I know why. The guy from plumbing department helped me to find a replacement for a missing mirror, took me to the manager for price adjustment , disassembled the vanity from the rack & the floor and helped to put it on my car. What a efficient service. All the people there I met today are super nice and friendly!”
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“They have such a great selection and good prices. You can really spend some time exploring and just enjoy, but it's also organized so you can quickly get what you need. I'm definitely going back; I've already been twice for fun houseplants.”