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“They take care of my personal and businesses accounts for more than 14 years. I like that way of treating you as a person and not just a number, they call you by name and all the time is professional and polote.”
8:30AM - 4PM
765 Main St, Hyannis
Banks
“Very nice and professional staff. I needed to get something notarized under a deadline, and the folks there helped me get it done. They were very courteous and helpful. Thank you!”
8:30AM - 4:30PM
1620 Falmouth Rd, Centerville
Banks
“What a difference, a local bank with polite friendly and professional staff.
The best banking experience on the Cape!
If you’re tired of the poor customer service, rude staff and unprofessional behavior at other banks on Cape Cod, then go to Cape Cod 5.
I spent weeks looking for a new bank on the Cape, and this is the only place that got it right.
The Highlights:
Great Staff:
CJ at the main office and the Centerville branch team (shoutout to Emma!) were amazing, helpful and professional.
Personalized Help:
Emma walked me through every account option in detail and answered all my questions clearly. She was incredibly knowledgeable, clearly explaining the benefits and details of every service they offer without making me feel rushed.
Respect for Privacy:
We sat in a private area to talk business. (not at the teller counter in front of other customers at a desk in the lobby area, like most other banks want to do it.)
Skip the other guys and give your business to people who actually appreciate your business and treat you like a valued customer, 5 stars!”
“This bank in Lynn is outstanding although this branch here I witnessed over time that the bank is outstanding and does its best to deal with customers. The customer services is really good here and they care within limits..”
“My family and I have done business with Rockland Trust for decades. I have moved out of state, retain my accounts with them to this day for my business, and won’t leave because of the consistent level of service I get. Other banks sell me products every time I walk in the door. I walk into this branch and they know me… STILL… and aren’t pitching me some weird stuff each visit. Fantastic organization!!”
8:30AM - 4PM
695 Attucks Ln, Hyannis
Banks
“Our first visit to meet and greet and open an account on The Cape. The employees, particularly Stephen, were friendly, knowledgeable, and very helpful. We were able to sit in a room with Stephen to share information, open an account and leave with a folder full of detailed information on all their Terms, Conditions, Disclosures etc. I moved to the Cape 7 years ago. Today I feel connected.”
“We have had an account for over 15 years with this bank after our bank was bought out. This brand of Santander was the most helpful I have ever encountered! They where so helpful and informative, it was an overall great experience!!”
“Citizens Bank is great! Have had many needs the last week or so and have gone in often. There is no question that Casey was unable to answer and he’s been beyond helpful! Very friendly and professional.”
“Whenever there's a glitch with a transaction or fee, I can call this branch, and, without a whole lot of voice menus to fight through, I get a real person who quickly addresses the issue. Kudos to Greg today who was professional, friendly, thorough, and solved my problem right away.”
8:30AM - 4PM
275 Cotuit Rd, Sandwich
Banks
“Today (04/27/2023) I went to deposit and the beautiful lady cashing was so patient, welcoming and polite. I wish I took her name ? she had long hair, wore glasses, a navy blue blazer and red top. She was so sweet and thank you again for the two lollipops in the drive through. I hope you all have a blessed day ?”
8:30AM - 4:30PM
10 N Market St, Mashpee
Banks
“Cape Cod 5 is truly the gold standard for community banking. The team at the Mashpee branch is thoughtful, welcoming, efficient, and always willing to go above and beyond for their customers. Every interaction feels personal, and it's clear that they genuinely care about the people and businesses they serve.
Their professionalism, responsiveness, and attention to detail make banking easy, while their commitment to giving back to the community is inspiring. The Mashpee branch is managed to perfection, and the staff is an absolute 10/10.”
9AM - 4PM
3856 Falmouth Rd, Marstons Mills
Banks
“I've never been to a bank branch before that I would consider recommending, but this branch changed that. I've been here twice in the last month and each time was met with quick, helpful service, minimal wait, the staff are pleasant, and I felt like a welcomed customer....every other bank seriously needs to take notes! 10/10 experience. Special thanks to Ana Maria Souza for taking customer service to the next level!”
9AM - 4PM
65 Wianno Ave, Osterville
Banks
“The employees of this branch are always friendly and helpful. The kind people at this location have assisted me with opening an Estate account, refinancing my mortgage and even lined up a financial investment advisor.”
“I’ve always had fantastic service at this branch (and other Rockland Trust locations). Went on here to check hours and saw these low reviews so I had to pipe in. So strange to read them. Super nice and helpful here.”
8:30AM - 4:30PM
171 Falmouth Rd, Hyannis
Banks
“I had an amazing experience with Razy at Cape Cod 5 Bank! She was incredibly patient, sweet, and kind throughout the entire process. Razy went above and beyond to help me with everything I needed, and her dedication truly made a difference. I’m very happy with the service she provided, she’s simply amazing! Thank you, Razy, for all your help!”
9AM - 6PM
119 MA-6A, Sandwich
Banks
“We had a wonderful experience opening bank accounts at TD Bank. Damian was extremely helpful, knowledgeable, and he answered all of our questions. The process was quick and easy. We will be back for future banking needs!”
9AM - 4PM
417 Barnstable Rd, Hyannis
Banks
“I have been with this bank for almost 2 years now, this Citizens in particular has incredible staff. They are very kind and make you feel welcomed, they have never been rude to me like other bank tellers have been in the past. 10/10 great bank and great staff.
The only issue I’ve had is when my wallet got stolen, I could not get a new card because my old number was linked to my account. I have to go in person to get a new card and to change my number now.”
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“I went into Rockland Trust in Centerville Massachusetts because I was told they have Notary services. I walked in and every teller greeted me warmly. I had about ten pages to have notarized and I am not a customer of the bank. A lady named Sarah sat down with me and notarized all my documents. She was so pleasant and patient and got it done expeditiously. I asked how much I owed and she said, “Nothing”!! I was so impressed that this bank does this for anyone who needs it done. As I left, every one said goodbye and I actually felt that I should open an account there. What a pleasure to deal with a company whose employees like their jobs. Lovely experience”