The CVS Pharmacy in Chestnut Hill provides pharmacy, health, and wellness services with reliable value. It is a convenient location for prescription refills, vaccinations, personal care items, and other daily needs, offering weekly deals and rewards programs. The store is described as convenient, clean, a model store with easy parking, and a great pharmacy. Reviews highlight that the staff is well-trained, very friendly, professional, smart, responsive, compassionate, and capable. They handle busy days well and provide outstanding, exceptional service, with specific praise for their attention to detail in managing complex health issues and medications. However, there is a noted shortage of staff members, creating a need for more pharmacists and technicians. The current technicians are described as doing excessive work without commensurate pay. The checkout setup is also criticized for having too few cashiers and limited self-checkout machines that accept cash, leading to long wait times. Customer service receives strong commendation, with particular employees recognized for their friendliness, eagerness to help, and professionalism. The store is a primary place for quick pharmaceutical needs for many. A recurring suggestion is for the store to improve inventory consistency for specific popular snack and ice cream items.
My family is on vacation and CVS is their favorite daily stop for OTC items, snacks & other essentials.
May 2026
I just had an excellent experience at the pharmacy at CVS. Checkout was amazing, Nancy (at the desk) helped me sort through a unique prescription issue, I appreciated her experience/expertise. Pharmacist filled our order way faster than expected. Thank you, made our day.
October 2025
This was the only CVS I could find where I was able to speak with a pharmacist instead of a voicemail. The personal help was appreciated and helped me exit the loop of unresponsive pharmacy interactions at other stores
