Audi West Springfield is a family-owned dealership part of the Fathers & Sons automotive group, serving the Pioneer Valley and beyond. The business offers new and Certified Pre-owned Audi vehicles, along with a modern service center, parts facility, and collision center. Customers consistently praise the friendly and professional staff, highlighting their helpfulness and genuine care. Jennifer in the service department is frequently mentioned for her excellent customer service, going above and beyond to ensure satisfaction. She quickly arranges loaner cars, communicates clearly about repairs, and is known for her honesty. Angela also assists with vehicle calibration and provides excellent support. In sales, Lisa is highly recommended for her welcoming and genuine approach, making the buying process effortless and enjoyable. Many customers appreciate the straightforward, no-pressure environment, and the team’s ability to make customers feel valued. Regular service visits are met with efficiency, helpful suggestions, and detailed explanations, often communicated through written and video updates. Overall, Audi West Springfield is recognized for its professional, customer-focused team that provides quality vehicles and excellent service, making every experience positive and hassle-free.
I had a great experience at Audi West Springfield! Patrick and Jennifer were great as always—they are always a pleasure to work with. They arranged an Uber when my repair was going to take longer than a day and then provided a loaner. Professional, friendly, and highly recommended!
August 2025
Tim, Mike & Lisa made my buying experience effortless. They were very easy to deal with and it was a quick, easy process from the first phone call to delivery. Thanks Audi West Springfield
