AutoZone Auto Parts on Memorial Avenue in West Springfield, MA is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its excellent customer service, with helpful and friendly employees who go above and beyond to assist customers. Customers have consistently praised the store's staff, particularly the manager David Daviau and employees Jessie, Carmelo Serrano, and Dave, for their exceptional service. They have been described as extremely helpful, knowledgeable, and willing to go the extra mile to ensure customers' needs are met, whether it's helping to find the right parts, installing them, or providing unconditional assistance. While the store may occasionally face minor issues, such as an employee being distracted or a customer having to wait a bit longer than expected, the overall feedback is overwhelmingly positive. Customers who have visited AutoZone on Memorial Avenue in West Springfield, MA have expressed their satisfaction with the store's cleanliness, organization, and the quality of service they have received, and they are likely to return for their future automotive needs.
Good afternoon Hi Barry , I appreciate the review if you could come talk to me I am the store manager. As far as training they get all the tools the need to know about the vehicle. I’m sorry you feel this way but I do my best to help them. Some learn at a faster paste.
Thanks Dave
June 2024
Gary the manager is a great guy, and super friendly!!
June 2024
Jessie was very helpful! He quickly assisted me with my vehicle. Great customer service! David also installed the new battery. Very helpful team.
