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January 2024 by J La
So apparently an appointment means absolutely nothing, got here and checked in at 820am for an 830am appointment. I was contacted to come in for a complimentary oil change (leased vehicle), and a recall for the factory bed cover for a truck which I didn't have as an option, and 3 hrs later they can't even give me an eta. when this vehicle will be done...sending a reminder to myself never again!
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December 2023 by Kelly DeSalvatore
I brought in my parent's 2005 Gold Toyota Prius for service and my service tech was Shelia. It would not start so I was told there would be a diagnostic fee of $160 in order to find out what is wrong with it and that I would get a "discount" on this fee if I went ahead with the repair. What a lie, they gave me a quote for everything wrong with it which was more than the value of the car itself. I opted to go with a portion of the repair instead of everything quoted. Then I was told that I would not get a discount unless I got everything, which was over $3,000. Anyways guess next step is the Mass AG's office. Merry Christmas to me.
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December 2023 by Kevin O.
Beware... we took our car for a simple oil change and we got a call telling us we needed a list of things done to our car to the tune of $900. Plus the the gentleman said we needed rotors and we wouldn't make it until our next oil change. We politely declined on having the items they suggested done. My husband took it to our good friend who knows a lot about cars and he told us we DO NOT need new rotors and other other list of items that they recommended we're not necessary either. We are in line for a new car. We considered going there but now we will not even bring our car back for any services. We were told that many car dealerships are telling customers they need these services because business is slow due to not selling many cars. Very sad. So anyone out there thinking of going to Balise, think twice.I wouldn't have even given them one star, but in order to post this I needed to.
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December 2023 by Kevin S.
Spent so much time going through the process there, they wouldn't negotiate price at all, and I struggled to contact them with issues later. They lied to me about details of the ToyotaCare program I got. They also had zero knowledge of the car, but that didn't bother me because I had done researchThey also lost the weather-tech mays that were in there for the test drive, but they made up for it by sending me brand new oem weather mats.
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November 2023 by Shannon Contini
They must overbook appointments. 3 hours waiting and counting for work that takes jiffy lube less than an hour.
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October 2023 by Mark A.
They took my car keys and my drivers license as soon as I got there, supposedly so they could evaluate my trade. They offered me 1/3 what my trade was worth. The salesman pulled up a inaccurate price on Kelley Blue Book(when I got home and looked up the trade in value of my vehicle by vin number, it was three times the price he showed me). When I said alright thank you I'm gonna keep shopping, he said what will it take to make you buy this car now? I said give me 10,500 for my trade. The salesman says hang on I'll go check with the manager and see what I can do he comes back in 1/2 hour and says I can give you $6000. I say, sorry I can't accept that. Alright let me see if I can get you more. He comes back in another 1/2 hour ( I think honestly I would have got up and left if they didn't have my car keys and my drivers license) and says I can get you $7000. I was like no I can't accept that, he says alright how about $8000. I was so tired I'm sitting there all day I said give me $8500 and I'll do it.Then I go to the financial advisor, and he sells me of the VSA, tire and rim warranty, and an extended Service plan, all without telling me he was selling me anything. He made it sound like it was stuff that came with the car. It was $7000 worth of warranties and service plans, and he never once mentioned the cost.I ended up going back and canceling the VSA, the wheel and tire protection, and the extended service plan the extended Service plan. I just couldn't see myself spending that much money, if something did go wrong.The financial advisor told me it would be about a month before I get a refund.. So far it's been 21 days and still no refund. Toyota financial says they will not refund any interest paid on this $7000 that I'm owed. Did I mention I have perfect credit and they set me up with an 8.5% interest rate. WTF!! This dealership is just out to make as much money as possible as they can off of you.Don't come to this dealership expecting honesty.Come expecting sales people doing everything they can to steal your hard earned money.
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September 2023 by Edwin Lopez
Just came in to swap out some tires on my vehicle after hitting an elevated structure on a road that was being repaired. I have Tire + Wheel coverage and I needed the other 3 replaced so might as well just get all of them. At first when I came in they took a look at the tire and told me they weren’t gonna submit a claim because the tire was close to the wear bar. Okay makes kind of sense but the tire didn’t fail because of wear and tear it failed because the sidewall was punctured that raised a red flag for me. After standing my ground of at least trying to submit one they submitted the claim and it got approved I’m not gonna hold a grudge on it because I’m a Service and Engagement team leader and know my team members can always make the wrong judgement call and not everyone is perfect and he did the right thing by asking for advice from other reps. What really burned was once I got my car back and after paying $850 for the other 3 tires and an alignment, the service rep tosses out a comment which involved the words “little scheme” implying I must of damaged the tire to get a free one while I replace the other 3 because they were a season away from needing replacement. I swapped out the tires because my Subaru calls for it if not the All Wheel Drive system will throw a fit for having uneven tires which can lead down too damaged differentials, if my car was front wheel drive or rear wheel drive I would have just rotated that tire and drove home happily with my $850 and replaced them at a later point. Unbelievable never coming in for service again.
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August 2023 by Kurt Langheld
First no one greets you when entering the service area. It feels like your bothering everyone.Brought my rav 4 in to find a slow ac Coolant leak that I've been chasing for 2 years. I've used dye and s sniffer but have been unable to find the leak. It takes about 3 to 4 months for a recharge to leak below the low threshold and the ac stops working. I replaced the condenser as it is the most likely failed component and have vacuumed down and recharged 4 times.Balise was to try and find the leak. After a day they said they found it based on the UV dye I put in the system . Had my doubts but agreed to pay $1500 to replace 2 lines and recharge. Picked up the car and had zero AC. Left it with them to correct and the attempted recharge of the system blew out the compressor, that's what happens when the service tech adds more R132 without first vacuuming the system down! Now 1200 for a new compressor , 1500 for the first service repair and still the original issue hasn't been addressed. BBB here I come.
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July 2023 by Zoey M.
Terrible place to buy a car. My partner and I came in pre-approved and ready to go. We worked with Sam and the costumer service experience was awful. We were kind and patient, but when we had a basic question as first time buyers he got agitated and seemed overall annoyed to have to deal with us. They do not work with you at all, we asked about the price flexibility (there is apparently none AT ALL), and there was not even an attempt to smile or work with us. Went to Toyota westboro and they were polite, kind, worked with us, and took us seriously. DO NOT GO HERE TO BUY A CAR.
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May 2023 by Sharon B.
I've been going to Balice for at least 15 years and I give them three stars because the mechanics are excellent. BUT watch the Service Advisors, in my many years of patronizing the business, I've experienced aggressive up-selling that sometimes rose to the level of outright lying, more than once. Because Iam mechanically savvy I'm a hard sell but they still try. But as I sit there waiting on my car watching the old ladies bringing in their shiny Toyotas and listening to the service advisors suggest repairs, I feel for them because who knows if they are being told the truth. I don't let my wife bring her car there anymore, I do it. After a Service Advisor tried to aggressively push an expensive repair on her when she was there for an oil change. She said no she needed to talk to her husband. We took the car to an independent mechanic with loads of Toyota experience and he found nothing. This was years ago and the car has had zero problems to this day. To be clear not all Balice Toyota Service Advisors are that way, it seems to be the newer ones at the time of the issues, but it is still going on as badly today if you get one of them.
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December 2022 by Paulie Walnuts
After having my truck break down and towed to Balise. They were able to get it in for service the next day and fix the problem.
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December 2022 by Heavenly Skull
Great service and reasonable prices make it a breeze to keep my wheels turning on my Tacoma.
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October 2022 by John V.
We have a Toyota Prius that had its catalytic converter stolen. We called Balise Toyota to see if they could replace it and they said sure. After having the car towed there, they then called us a couple days later to tell us that they would not have the part for months. Also, we found out later that the insurance would not even cover the repair at Balise because they only use parts directly from Toyota instead of parts from the secondary market. We are upset at Toyota Balise because they should have told us up front that they did not have the part to fix it for months and there would be an insurance issue. Balise Toyota then suggested to our insurance company that we should take the car to Spartan Auto, which could do it much quicker and the insurance would cover it. But then Balise had the audacity to charge us $159 for just looking at the car. This is the second time I have learned that the Balise auto group cannot be trusted. A sign of a good company is that even in bad times, they take of their customers. That is not Balise. Stay away!
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March 2022 by Pippin S.
It makes me sad to write this review as I have purchased two SUVs from Balise in West Springfield and loved this dealership. The service has always been first rate; however, I will never purchase another vehicle from them given my experience with the auto body shop.When I had my last SUV, I was hit by another car in a parking lot and took it to Balise collision center in Springfield. The damage was to my rear bumper and side door, and the total cost to fix under insurance was a little under $3,000. Totally reasonable. When I picked the car up, the bumper was clearly not on correctly so asked one of the techs about it. He drove it back in, and I watched as he attempted to pound it into place with his fist. Yeah, that wasn't going to work so ended up living with the bumper the way it was.Fast forward a few years, and I have a newer (2019) Highlander that I managed to scrap up a bit in my travels (pictures attached). There was no body damage, just cosmetic paint issues. I went to a couple of local auto body shops that came highly recommended and got quotes of $1500 and $1700 respectively. They both said they would take a little off as I was paying out of pocket. I decided to take it to Balise Auto Body in West Springfield for an estimate. When I told one of the auto body shop owners he laughed and said, "Good luck with that."All the employees at the Balise Body Shop were very professional and friendly. A young woman comes out and takes A LOT of pictures of my vehicle and goes in the back to write up the estimate. I'm waiting, and waiting, and waiting. The receptionist ultimately said she would go check, and the young woman came back out and said she needed more pictures. I questioned why it was taking so long and why she needed more pictures as it was just cosmetic. Her reply was, "I need to be thorough. The estimate is already at $4,000." I laughed, shook my head, and said that was not going to happen.She explained that I had a three process paint job, blah, blah, blah, which I was also told by the other auto body shops so was aware that the paint job was more extensive and expensive. I'm certain no insurance company would have paid anywhere near that for the issues to be fixed so wonder if the paying out of pocket had anything to do with the price quoted.Anyway, I went with the $1500 job, and it came out amazing (pictures attached). They even detailed my hideously trashed car (I'm a foster mother with a three-year-old and two-year-old), and it looks fabulous.I just cannot fathom the widely divergent prices and won't even repeat what the owner of the body shop who did the job said about Balise when I told him the story. It makes me sad that I can no longer trust Balise on anly level and will purchase my next Toyota from another dealership.
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December 2021 by Fletcher Sievers
Took 3 hours for a oil change
