Balise Toyota Service receives mixed reviews from customers, highlighting both significant strengths and notable concerns. Many customers report excellent mechanical work, with mechanics described as excellent and willing to work late to help stranded travelers. The service is often found to be satisfactory and professional, with some staff members noted as very pleasant and efficient. However, several reviews point to serious issues with customer service practices. Multiple customers report experiences with aggressive up-selling from some Service Advisors, describing instances that rose to the level of outright lying, particularly to less knowledgeable clients. There are also complaints about poor follow-up, with calls not being returned. Furthermore, one customer expressed major frustration with the handling of a repeated part failure on a new vehicle, feeling the warranty concern was dismissed. While the quality of mechanical repair is consistently praised, experiences vary greatly depending on interactions with the service department, leading some long-term customers to advise caution.
Stopped by to pick up my truck after service. Carl was super helpful and accommodating!
June 2026
Dores is outstanding to work with! Very personable, intelligent, and professional. I trust her with my 4Runner from her passion in what she does
May 2026
The entire process took less than 24 hours. Jeff & Manny were very prompt, and Manny advocated for me to get a much better rate from the bank. I imagine their service center will do the same when I come back for regular maintenance.
