U-Haul Moving & Storage of West Springfield offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Customers have had mixed experiences, with some reporting passable overall experiences but issues with unexpected charges for mileage or gas. However, others have praised the prompt and friendly service, particularly for propane refills. While one customer had a negative experience with the manager, the issue was later resolved, and the manager was commended for their assistance. Overall, the business provides great customer service, but there have been some concerns regarding the reliability of access cards and the fulfillment of promotional offers.
Very good rental. Vehicle was ready when it was requested (2 months in advance) and the girl at the West Springfield location was very helpful and polite. Will definitely use UHaul again for any moving needs
July 2024
The representative expressed excellent customer service skills.
May 2024
This tool bag (you know who you are) that was taking in the returns added a bunch of charges onto my rental because he smelled cigarette smoke. It doesn't cost $100 to wipe off the side mirrors or spray an air freshener. Never ever going back to them or recommending them to anybody. GO SOMEWHERE ELSE!!.
