Bernie & Phyl's Furniture is one of the largest privately owned furniture retailers in Massachusetts, offering a diverse range of products for living, dining, and kids' rooms, as well as bedrooms. Customers appreciate the good selection of furniture, including couches, recliners, dining sets, beds, and adjustable mattresses. The sales team is noted for being helpful and knowledgeable, allowing customers to browse without pressure and providing assistance when needed. Many reviews highlight the positive experiences with staff, particularly mentioning their patience and willingness to answer questions. However, there have been concerns regarding delivery times, with some customers experiencing significant delays despite initial promises. Despite these challenges, customers express satisfaction with the quality of the furniture and the overall shopping experience. Bernie & Phyl's Furniture also engages in charitable efforts through its Friends In Need program, enhancing its community presence. With next-day delivery on in-stock items and 30-day delivery on special orders, the business strives to meet customer needs while maintaining competitive prices on brand-name products. The Westborough location is a popular spot for shoppers seeking furniture solutions.
Salesman in Westboro, MA was great. Was able to direct us to exactly what we wanted.
June 2024
Good selection, went for a couch and ended up getting two recliners and a dining room set for my new apartment. Danielle was very helpful, and the sales team doesn't bother you while you browse.
June 2024
Great experience. Salesman Scott gave us space to look around but was always available if we needed him. No pressure.