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December 2022 by Megan O’Brien
Awful management/customer service. Let’s put it this way someone makes a mistake this branch won’t own up to it.
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December 2022 by Corey O'Brien
The worst bank I have ever had to deal with, do yourself a favor and find a different bank
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September 2022 by P D
Not impressed by business tactics and configuration. Seems a bit unethical.
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November 2021 by Zzzlife Zzzlife
I have ALWAYS received excellent customer service at the Court Street branch for nearly 25+ years. I am not sure what could have happened for those people who have given one star rating. I am giving six stars out of five :)
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November 2021 by Paul D
Not impressed by business tactics and configuration. Seems a bit unethical.
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October 2021 by Susan Johnston
I had a mortgage with Berkshire Bank for 15 years. The people were great and always very friendly and helpful. My parents gave me a check to arrange my sister's funeral. When I deposited it they said they would hold it for 10 days until it cleared. Then they noticed the notation at the bottom 'Kathy's funeral'. They overrode the policy and let me use the $ right away.
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September 2021 by East Coast lovin'
I live in Southwick (absolutely horrendous branch) and drive to Westfield when I have to go inside Berkshire. This branch is so nice and accommodating. They really try to help and are so apologetic when they are unable to. The staff is just amazing and the whole establishment is clean, quiet, and easy to do important business in. I highly recommend using this branch for all your bank needs.
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August 2021 by Kay S
I live in Southwick (absolutely horrendous branch) and drive to Westfield when I have to go inside Berkshire. This branch is so nice and accommodating. They really try to help and are so apologetic when they are unable to. The staff is just amazing and the whole establishment is clean, quiet, and easy to do important business in. I highly recommend using this branch for all your bank needs.
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May 2021 by George Hart
Always excellent service!
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December 2019 by Vladimir Putin
Not impressed by business tactics and configuration. Seems a bit unethical and irritating.
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October 2019 by Caleb Tower
Never had any problems, always quick and easy.
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July 2019 by Alexander Church
do not use the atm to deposit money here. It ate our money after we entered in the card pin. Only till after we put the money in and it waited for it to complete did it tell us that the card information was incorrect.. instead of saying so when the information was entered in the first place!
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June 2019 by zero two
This happened at the Court St. branch of Berkshire Bank in Westfield MA. To preface - I have had a checking account with Berkshire Bank since it bought out the old Woronoco Bank! I'm a longtime, loyal customer.
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February 2019 by Andrew Barrett
Your staff needs be retrained on FDIC rules and regulations cashing checks. Signed over a check to my wife and got denied because your staff not relizing the regulations and rules that are acceptable. Iv never had any issues cashing checks, or that having any other banks giving grief. Id ask your staff be retrained, or will be giving call to boston next time with a more formal complaint to a GM.
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December 2018 by Melissa D.
Most horrible bank since this bank bought out Commerce Bank, I have had nothing but problems especially with logging into my account on line or on the phone. I am forever trying to get a new log in, because my account is always locked and I am always re-registering my computer and phone. The only way to reset a password is through knowing your account balance and your account number. If you are trying to make sure your account balance is the same as in your bank register, you can't do that unless you know exactly what is in your account to the penny. How is this helpful? And trying to get someone on the phone is impossible. I am looking for a new bank after over 20 years as a customer of Commerce bank.
