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January 2024 by Sofia Barros
After being let down by another hotel, my family and I lucked out with this one. I called late night the day before having to check in and Kyla was great. She automatically assigned my rooms so they can be connecting. Once we arrived, we were helped every night by Larry. He was great, he went above and beyond to make our stay a good one. Free hot breakfast was good, rooms were in great condition. Only thing I would say is get bigger fitted sheets for the bed and in the bathroom the tub spout should be replaced. Definitely recommend this hotel. Thank you
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January 2024 by Dee2U S
I stayed here and the room I was in the heat didn’t work. They put me in another room with no problem. The breakfast was good. I will definitely stay here again.
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December 2023 by Shirley Sherman
Visit this hotel 3 times a year for weekend visits with family and friends. Staff are super friendlyRooms always clean , pool always a hit with my 4 grandkidsNearby activities: Children museum not for away ,trampoline park alot of parks in WestfieldSafety: Feel very safe with the grandchildrenStaff knows how to handle any situationFood & drinks: The breakfast is always goodAnd always coffee 24 hours a day
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November 2023 by Derek Murrain
Nice neat rooms and great accommodating
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October 2023 by Colleen Thompson Bishop
One of the best! Great welcoming staff, comfortable beds, quiet and all the comforts of home..Rooms: Spacious, clean and comfortable..
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October 2023 by Prescott Blake
Very nice hotel. The staff is very friendly and breakfast was very good.
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October 2023 by Krissy Klinger
The staff was friendly. The room needed some work, there was mold on the ceiling and in the shower, and the comforter had what looked like a burn mark on it and one of the towels had black marks on them. The door to the bathroom was a little difficult to open and close. The in room refrigerator was a bit noisy and woke us up at night. The breakfast was decent for a free breakfast. Didn't use the pool but it looked nice.
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October 2023 by Michelle Wells
I was stranded and distraught and one of your employees was so kind to me. I am so thankful. Whoever you were you probably know who I am and I just want to thank you for your kindness. I'm from Florida and everyone always says people up north are mean and rude but you proved them wrong! You literally were a life saver in that moment and I wish you health, happiness and a wonderful lifeRooms: The room was lovely!Safety: Made me feel very safe since I was stranded in the middle of the night
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September 2023 by Brendan
I work in the concert industry so late check-ins are an inevitability. When I get the email from Hampton saying that my prepaid multi-night stay has a check-in cutoff of midnight. I contact the hotel via phone the day before, explaining my situation and that my check-in will be quite late (early AM) but I that my arrival is all but a certainty. I’m assured that they will accommodate this.I arrive around 3:30am, and the front desk says they cancelled my reservation, and has absolutely no idea about my call the day before. I will credit Larry for getting me into the unoccupied room there but that took almost an hour for him to figure out, which after a very very long work day and drive was unwelcome. For some reason he’s unable to provide me room keys, and manually lets me into this room with his manager key and assured me he’s slipping my keys under the door once he ‘figures it out’.About 3 hours after my head hits the pillow I’m woken by thunderous stomping of multiple children above my head (I’m on the 2nd of 3 floors). How a hotel this large and fairly new can have such issues is unacceptable. I call the desk, both to ask about the keys and the noise, and they tell me I have to come down to the desk for keys. I explain that there’s no way I’m leaving all my belongings in a room I don’t already have a functioning key to, and that I’m in bed and unpresentable. I also ask about the noise and I’m told that “quiet hours” on a Sunday only extend to 8am. Keys are begrudgingly brought up with a scowl from the morning front desk attendant.The stomping continues and I barely sleep at all the next few hours, I call again and demand for them to call this room above, or move my room, or that I myself will go up and confront these stomping nitwits. They finally decide to call, and it’s not until checkin time the next day that I get some peace & quiet.You hear every step above you in this place. Also, the air conditioner is the kind you can’t leave on fan-mode for white noise, which makes matters worse. Would not recommend.
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August 2023 by Frank Witham
Room poorly lit. Heat didn't work. Couldn't work window shades. We have stayed at this hotel several times before (in different rooms), and it was totally satisfactory.
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August 2023 by David Graves
Room was average, but the staff were helpful and the breakfast was better than expected.
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August 2023 by Kelly Jones
They rented a room to me that they admitted someone smoked in, advertised as a non smoking room. They had obviously not had the room professionally cleaned to remove the odor, no air scrubber or ozone...the front desk attendant offered me febreeze and $20. They were fully booked so could not transfer rooms. They obviously don't care about customer experience, they shouldn't have let the room. Stay away from here, if I weren't taking care of my 80 year old uncle staying in another room I would leave.
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August 2023 by Juliana Ivette Cruz Martínez
I stayed here with my family because we had a wedding in Northampton. The rooms were great, but the best was the breakfast. The best oatmeal that I have ever eaten in USA.
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June 2023 by John Sellers
Upon arrival the female front desk attendant was very prompt, professional, friendly and helpful. No hand soap in room, asked the maid, she didn’t have any. Offered me hair conditioner(!). Front desk female provided hand soap. Staff at breakfast didn’t greet us or make us feel welcome. The male front desk clerk was out smoking while several guests were looking for him. Cigarette butts everywhere outside the lobby door. Won’t return.Room was okay. Polyester bed sheets were uncomfortable. Felt cheap and “oily”. Fortunately it was only two nights.
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June 2023 by Coach Mackenzie
Just off the highway. Quiet at night. Clean room. Helpful staff. One of the best breakfasts. They have rooms with and without pets. The rooms with pets are cleaned pretty good so I did not sneeze.
