Hampton Inn Westfield is a conveniently located hotel near I-90 with ample parking and friendly staff. Guests appreciate the helpfulness of the front desk, especially in late-night situations, with staff members going above and beyond to assist, such as providing snacks and quickly handling check-in issues when the system was down. The hotel offers a free hot breakfast that guests find to be decent, though some find the options limited and the breakfast experience somewhat lackluster. Rooms are generally clean and well-equipped, with comfortable beds featuring a mix of soft and firm pillows. Guests have noted that the rooms are in good condition, although some have pointed out minor issues like a dirty carpet, near-empty body wash bottles, or the need for a replacement toilet spout. The air conditioning works well, ensuring a cold and comfortable environment. In cases where heating was problematic, staff promptly moved guests to a different room, demonstrating good service. The hotel tends to be quiet, especially on higher floors, even when there are many children due to local events. Despite some minor inconveniences, guests have reported positive experiences, highlighting helpful staff members and a welcoming atmosphere. Overall, Hampton Inn Westfield is a reliable choice for travelers seeking a clean, friendly hotel with decent amenities and attentive service.
Pool and rooms are very clean. The staff is fantastic. Breakfast is wonderful!!!
February 2024
Bed was a little hard girl checking in, wasn't to friendly
January 2024
I stayed here and the room I was in the heat didn’t work. They put me in another room with no problem. The breakfast was good. I will definitely stay here again.
