New Horizons Bikes is a highly praised local bike shop that offers exceptional service, a wide selection of bikes, and a commitment to customer satisfaction. The shop, run by a friendly and knowledgeable team, is known for its attention to detail and willingness to go the extra mile for its customers. Customers consistently praise the staff's expertise, whether it's helping to find the perfect bike, providing tune-ups and repairs, or assisting with accessories like bike racks. The shop caters to a range of cycling needs, from road and mountain bikes to e-bikes and kids' bikes, ensuring that everyone can find the right fit. One customer recounts how the staff at New Horizons Bikes saved their day during a cycling event, providing a rental bike and switching out pedals to get them back on the road. Another customer highlights the shop's efforts to organize the popular Great River Ride, a testament to their dedication to the local cycling community. Affordability is also a key focus, with the staff providing honest advice and working within customers' budgets, even when it means recommending a less expensive repair over a new bike purchase. Customers appreciate this approach, which demonstrates the shop's commitment to building long-term relationships and supporting the cycling needs of the community. Overall, New Horizons Bikes is a beloved local institution, known for its exceptional service, wide selection, and unwavering commitment to the cycling community. Customers consistently recommend the shop for its friendly, knowledgeable staff and its ability to provide the perfect cycling solutions, whether it's a tune-up, a new bike, or a crucial accessory.
Mary was very friendly and informative. Best customer service I’ve had in a long time! Thank you Mary:)
April 2024
Amazing people great attention detail they did not rush the sale or pressure anything more expensive the gentleman talked with my son found out exactly what he needed and set him up with the best birthday gift thankyou so much definitely recommend to anyone!!!! 10/10
September 2023
Friendly and knowledgeable, well stocked for your biking needs.