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“Ricky, aka Ricardo, was so nice, extremely professional, and knew his stuff. He helped me with my phone problem. Very grateful he was in the Concord, MA store today.”
“Raymon was great! We had a lot of questions and changed our mind about 5 times! I have never had a pleasant experience upgrading a phone and always dread this process but it was actually enjoyable! Very much recommend this location and ask for him!”
“These folks turned a horrendous experience at another T-Mobile store, that was less than a mile away, and make leaving Verizon simple and fun! Very busy on Sunday so I would recommend coming in during a week day.”
“This T mobile store is different from any other T mobile location we have ever been to. The employees there even the manager go out of their way to help you out ,specifically Stephanie , there are no words to describe how wonderful she is.
Great person, very professional, helpful , and the nicest thing about her is that She makes you very comfortable even if you run in to some difficulties , she goes out of her way to help you out and is the reason we keep coming back to this location.
My family and I we just want to say to her Thank you so much.???”
“Unable to connect devices to xfinity modem/router ethernet port. Online chat is not useful and will not pass control to technicians.
Luckily phone chat worked and set up device swap. The actual device swap is quick and painless - in and out tge store in a minute or two.”
“James , george, hass edianis... thank you for your expertise help with setting me up with my new phone . I highly recommend your mobile store on chelmsford street Lowell mass. I so much appreciate all of your help”
“Very good service. Very busy and so there was a wait -albeit it was a Friday noon hour…
Tony LeBlanc was terrific - professional, helpful and friendly”
“I stopped into this location on 05/10/2024 a little after 5:00pm or so. When I walked in I took a moment to find an employee by looking around and Raphael immediately noticed me and asked what he could help me with. I explained that I wanted to pay off my monthly phone bill, pay off my old iPhone 13 Pro (which broke a few days prior), and get the new iPhone 15.
He right away said that yes, we could do that. He directed me to pay my bill at a kiosk while he was arranging what was needed for my other requests. I had a little bit of trouble finding out my full balance, and he looked it up on the spot on his tablet and told me the full balance for me to type into the screen and make my payment.
Next, he told me that he was ready to start next steps and that he would return shortly with a quote. He returned in a timely manner and broke down all parts of the quotes, and answered all of my questions with easily understood elaborations.
He helped me set up my new phone in store, again answering my questions the entire time. It took around 20-25 minutes for my new phone to finish backing up from my old phone. During this time period he was very friendly and we shared a pleasant conversation, while he helped me through the different steps needed.
If you’re reading this before going into the store, request Raphael immediately! 10/10”
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“The staff is great! An employee named Ian helped get a great deal on a new phone, and was overall just a pleasant experience. Welcoming and laid back vibes in the store.”