Verizon stores at IM Wireless, located in Massachusetts, New Hampshire, and Maine, are known for their excellent customer service and knowledgeable staff. Customers have praised the helpfulness and expertise of employees like Ricky and Tasha, who provide valuable advice and patiently assist with new devices. Although the stores can be busy, visitors find the staff polite and efficient, ensuring all issues are addressed. The stores are well-stocked with necessary products, contributing to a positive shopping experience. Overall, Verizon at IM Wireless is recognized for its commitment to exceptional service and customer satisfaction.