Westport Ace Hardware is a friendly, locally owned store that is part of a global chain of over 5,000 Ace locations. Known for its helpful and knowledgeable staff, the store offers personal service and quality products, making shopping easy and convenient. Customers appreciate the availability of specific items like individual screws, bolts, and nuts, which help avoid waste from buying larger packages. While some find it slightly more expensive than big box stores like Lowe's or Home Depot, they recognize that the staff’s expertise and personalized assistance are worth the extra cost.
The store is praised for its excellent customer service, with staff going above and beyond. For example, when an online order for a propane tank was placed, a staff member personally called to ensure the customer’s needs were met, offering free delivery and savings through the store’s app. Customers also highlight the store’s cleanliness and tidy appearance, though occasional loud conversations occur. Additionally, the store has provided standout service, such as diagnosing and repairing a grill side burner at a customer’s home. Overall, Westport Ace Hardware is seen as a helpful, reliable, and community-focused hardware store that values its customers’ needs.
Great service for hard to find items. Large selection of hardware. You can get one screw if needed and don't have to walk A mile to purchase a whole 50 pack. Kinda like your neighborhood store.
August 2026
they had everything i needed and the employees were very helpful
June 2026
Always super helpful and knowledgeable. Austin and Rachel were able to match a very old paint color. They are awesome!! Been a customer since it was Grundy’s. Prices are comparable and it’s close to home.
