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“I shopped at Big Y this evening and I was blown away by the service! My first stop was the hot food area. The item I was going to purchase had 2 different prices so I asked the first person I saw which price was correct. He said he was not sure (I guessed that it was not his department but he didn't say that it wasn't), but he would tell someone who could help me. He walked over to the person in charge of that department, pointed out who I was and the issue at hand. The young man in that department replaced the bag and printed out the price that was labeled and scannable. Next, over to the Deli counter. The lady behind the counter cut my cheese to the thickness I desired. I walked down several aisles and was amazed at how clean and neat the entire store was- from where I was walking I did not see anything out of place. On my next stop I needed someone taller than me to reach my item. The young man who came over to help me was just as friendly. Finally at the self-check out I was assisted by a young lady who also helped me. At this point, I asked to speak with a Manager who greeted me with a smile and a pleasant disposition. I had to tell him that my entire shopping experience was INCREDIBLE! Every person I encountered actually LOOKED at me, SMILED at me and was very friendly. It was clear they wanted to be where they were this evening. THAT is customer service. I should have rang that bell longer!!”
“They arrived within the time frame, followed directions...wish they took more time picking my produce, but the energy I saved just having to put the groceries away=priceless.”
“5-Star Service... Big Y on St. James Ave in Springfield, I needed 50 balloons for a 100th birthday party on very short notice. I went in after the advice of another store that was unable to fill balloons for me. Heather and Steve organized and filled 50 balloons then they bagged them in bundles of 10 and weighted them. FYI: Big Y is not only CHEAPER than the big name party store, they also add the HiFloat at no cost (additional $1 each balloon at Party C___) and they are0 LOCALLY OWNED and operated! I'll need more balloons next month for another party... definitely will order ahead of time. Thank you, MY Big Y!”
8AM - 9PM
54 East St, Ludlow
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“**Update** As can be seen below Coinstar contacted me about my problem. They were very gracious and professional, and rectified the situation. I appreciate their customer service folks and I have modified my rating. Personally, I do believe they have more to improve, their response was nothing more than amazing. In short, they made sure I received the full amount of the coins I deposited as an Amazon eGiftCard, which is what I wanted I'm the first place. Cudos to your team.”
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“I needed to exchange change for useable dollars. The kiosk is fast and easy. It’s quick and once you’ve completed your process, simply take your receipt to a cashier in Stop & Shop to retrieve your money. My loose change was worth $20 I was able to purchase much needed groceries with.”