PetSmart is a large pet supply and services retailer. Many customers report positive experiences with the grooming services, stating the crew is amazing, wonderful, gentle, and sweet. Several note their dogs love going for grooming. The grooming work itself is frequently described as good. However, some customers report inconsistencies and frustrations. One customer found the weekend grooming salon too crowded. Another experienced a significant delay, where their dog was held waiting for two hours before the groom started. While the grooming was good, this customer felt guilted about their dog's shedding and found the service expensive. They also note PetSmart does not carry a specific brand of dog food they need. For product pickup, one customer placed an online order but never received a ready notification, having to call the store. They also found the online order limit for an item illogical, as they could not order a full case and had to purchase one can separately in-store. A confirmation message arrived many hours after pickup. Select store locations offer dog training, pet grooming, boarding, day camp, and adoption services.
Always happy with the staff and the Care given to our dog. We leave our dog, knowing that he is going to be taken care of. We highly recommend Petsmart at Woburn.
June 2024
My puppy Star loves go to Dog Day Camp on PetSmart Woburn! The girls is always lovely with her! ❤️
June 2024
Always a solid four star, never a problem sometimes I want to check out but they get it done.
