Salem Street Auto Body is a full collision repair and refinishing facility with over 50 years of experience in the auto collision repair industry. The business is known for its friendly and professional staff who guide customers through the repair process, ensuring all questions are answered promptly. While some reviews mention initial communication issues and delays in repair times, particularly with parts arriving, the overall sentiment is positive. Once customers connected with Paul, the owner, their experiences improved significantly. He is praised for his exceptional communication, professionalism, and efficiency in managing the repair process. Customers appreciated that he took care of dealing with insurance, which alleviated much of the stress associated with accidents. Many reviews highlight the quality of work and timely completion, often exceeding expectations. Customers have been pleasantly surprised by the extra touches, such as detailing the car before pickup, which added to their satisfaction. Overall, Salem Street Auto Body receives high recommendations for making a challenging situation easier and providing excellent service.
Super friendly staff, my car was done quickly, and my car looks great! Would definitely recommend.
January 2024
Had not used them previously, but would highly recommend Paul and team. Work was fantastic and everything completed on time and exactly on budget.
July 2023
Paul and his team were incredibly easy to work with. They were fast at returning our calls and they were able to complete all work while we were away to avoid using rental cars. They even cleaned and vacuumed my car when it was done and left us with a sweet treat upon pick-up. I would totally recommend them to anyone.
