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November 2023 by Tom Flanagan
Sejal is a keeper! She saved me with her great patience andextensive technical knowledge!!! She sets a great example fortrainees to follow!!! Tom Flanagan
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November 2023 by Jeni Albanese
Sejal was so helpful! I was a very confused customer with multiple return boxes! She was amazing helpful and patient!
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June 2023 by Daniela Chita-Perez
I would go out of my way to come to this UPS. I’ve always had a good experience. Special shout out to Vish and Becky who literally spent well over a half an hour helping me figure out some issues with my Amazon returns!! They went above and beyond. Thank you all for being kind and helpful, you don’t see that very much nowadays.
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June 2023 by Biji Joseph
Becky at the 348 Cambridge Rd, Woburn, MA location is an exceptionally helpful employee. She cheerfully sees the needs of customers and voluntarily offers solutions and help. Enjoy visiting the store when Becky is around.
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April 2023 by Xi LU
I just moved into this community and I am extremely dissatisfied with the service of this UPS store. If I could give a negative rating, I definitely would. The first time I went there, my box wasn't sealed properly, so I asked the clerk to help me tape it up. The clerk gave me a dirty look and said the tape was over there and that I should buy it myself. Because I am not a native speaker, I didn't hear her clearly, and she became very impatient and just pointed to where the tape was being sold without saying anything. I was very angry because I've been to many UPS stores before, and none of them refused to give me even a little bit of tape. So, I just walked out.If it was just one time, I could have thought it was an accident, but then my husband went to this store again to return a package with our own label, and the clerk just left it on the side and went to attend to other customers. The package was returned to us exactly as it was without any changes, which means that not only did the clerk not remove the original sticker, but they also didn't put on the label we brought. If it was just one time, I could have thought it was an accident, but these two incidents definitely indicate that there is a problem with this store's service.I don't understand why this store has such a high rating. If they are good to other customers, then I think the clerks are discriminating against Asians. Every time I go to this store, I'm nervous that someone will give me a hard time, and I'm worried that they will send my package to the wrong place.
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March 2023 by Covering New England
Our business has been using this UPS store since it opened. Sejal and her team are fast, friendly, patient, listen to the concerns, and have this down! My business ships out several items and has returns 2-3 times a week and we are in and out very quickly. If it is an amazon item, it's way faster than going to the Whole Foods next door. Very pleased with this store and the staff.
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March 2023 by Zoya Stamova
I want to share my good experience in this store. All of the employees are professional. I am always happy to go to this store. It is so convenient, not only shipping, but printing, scanning and they are so professional when it comes to packaging. Thank you Sejal, you are always ready to help!!!
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January 2023 by Frances Palmacci
I wanted to take the time to post a big thank you to Becky, who works at the UPS store at 348 Cambridge Rd in Woburn. She is extremely helpful and very pleasant. This is absolutely my fav UPS!!!!!! Also a shoutout for Sejal the owner of this establishment. Very nice person. She’s always smiling. I love my ups store. Good move hiring Becky?Fran P
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January 2023 by James Porter
They were extremely helpful with an difficult international shipment. Becky was great!
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December 2022 by roseann sauer
This UPS location goes above and beyond! I sent a package and neglected to add the apartment number. I got a email notification from UPS alerting me to the problem with delivery and I called the UPS store in Woburn. They immediately called and located my package on the west coast and had the local office there make the changes and my package was delivered that day. I ship a lot of packages and will only use this Cambridge St location because of the exceptional service!!!
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December 2022 by Maggie Pique
Becky helped me to return items! She was very pleasant, professional and offered outstanding service!
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November 2022 by Roseann Lilly
This UPS location goes above and beyond! I sent a package and neglected to add the apartment number. I got a email notification from UPS alerting me to the problem with delivery and I called the UPS store in Woburn. They immediately called and located my package on the west coast and had the local office there make the changes and my package was delivered that day. I ship a lot of packages and will only use this Cambridge St location because of the exceptional service!!!
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April 2022 by Peter Romagna
A HUGE thank you to Becca and Aiden who helped me return 4 huge boxes back to amazon. Becca especially went above and beyond to help make sure I had everything I needed before I could send them back! Thank you both I appreciate your help so much!
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March 2022 by carlos rance
I really had a great experience at this UPS store and Becky who was one of the employees helped me with all of my shipping and packaging needs. I also came over there and asked for assistance on emailing documents and she came to the door with an awesome energy. I look forward to working with her again in the future.
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March 2022 by Jessica Bahena
Becky was very helpful when I needed to return a Amazon package. She walked me through the process and answered all my questions. Her patience and commitment to providing a good customer service experience is the reason why I’ll return!
