CVS, a pharmacy chain, has received mixed reviews from customers. The Cashier at the 44 West Boylston Street location in Worcester, Massachusetts, was described as extremely kind and helpful, taking the time to assist customers. The manager, Saul, was praised for his attentiveness, deftness in assisting customers, and his efforts to keep the store running smoothly. However, an employee at the medication pick-up section was reported to be a bit rude. Overall, the customer service at this CVS location has been generally positive, with the cashier Francesca described as adorable.
The staff is very slow and do not understand the need of the customers. They made me wait for looking up my wife prescription and were very rude too. Very Disappointing.
July 2026
Thank you SO much Annie for your kindness and assistance! They were short staffed and I NEEDED a medication desperately - she was SO sweet and helpful, I SO SO appreciate it!
February 2025
I never post reviews, but I felt I had to. The Pharmacy has the worst customer service I have ever experienced. Unfortunately they do get prescriptions in fast, or I would leave this pharmacy. It’s too bad I have used this pharmacy for ever and it’s embarrassing how bad they treat their customers.
