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October 2023 by Hector Garcia
Wonderful customer service. Thank you empire !
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October 2023 by Joey Fangaz
The inside itself may be small and there is not always a lot of inventory but the people who work there are very helpful. I would recommend this spot over and over again they were able to take my laptop that is a few years old for a loan of almost 400$ when no other pawnshop would help me. I've gone there many times amazing service.
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October 2023 by Frank Stoppello
I thought you know that good customer service came to me when I bought a watch a chain and I got my wedding band back he was ready for a professional I didn't catch his name but I just went and just now about 20 after 2:00
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October 2023 by Keith Bergeron
i asked a question and they answered right away i am very pleased with the service they gave i may shop there soon
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September 2023 by Dawn Mccormack
Always a great experience! Have been there before and because of their help was able to get back on my feet! Older lady is very smart and knowledgeable as are the others and I got a top dollar loan!! Would recommend to anyone even close family!
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August 2023 by andrea rivard
Empire is the best! They have always been so kind and helpful
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July 2023 by Debbi H
I wouldn't go anywhere else!! I have always been treated with respect, good attitudes from everyone...whether buying, selling, or lending...the experience is always a positive one!!???See ya soonDeb
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July 2023 by MaMa Dukes
Great customer service always there to help 5 STARS
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June 2023 by Bobby A
Always friendly and helpful. Have come in handy more then once.
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May 2023 by Kathy
I always have an excellent experience at Empire loan. They are professional and knowledgeable about whatever I need.
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May 2023 by Laura Mortimer
Best pawn shop in Worcester. Excellent customer service.
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April 2023 by Ivonne Perez
Staff were very knowledgeable of the items on display. The able to answer all my questions.
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February 2023 by Shura Alexander
Amazing people here at the Worcester location, Roland thank you for your help, Empire makes a difference!
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January 2023 by Audrey Valley
Walked into Empire Loan to get a loan on my laptop. Per the Empire Loan website, Google, etc.this particular location closes at 6:00pm. After driving 55 minutes to get there, I was in the store at 5:32pm and was told to come back on Monday because they stop taking "items like mine" conveniently at 5:30pm. The boy that was assisting me asked if I'd been there before and yes, I had, several times. He then said he meant to ask if I have ever loaned my laptop there before. Well no, I haven't. He was quick to respond with, "oh yup, we can't do now then because we close at 6pm". He couldn't give me a reason why, but would ask someone in the back room. At this point I'd like to mention, from when I entered the store at 5:32 and up to this point, there was NO other customer in the store. So several minutes go by and then out slumps a slow- moving, disheveled looking man from "the back room" who called himself the "assistant manager". He was well prepared with an answer to my question..he said the reason why they stop taking laptops (specifically laptops) at 5:30 is because of how busy they are at the end of the day. WAIT, WHAT? I looked behind me expecting to see at least 1 other person, but nope...I WAS THE ONLY PERSON IN THE STORE from the time I walked in at 5:32 to when I left at 5:53. I couldn't help but laugh and chalked this experience up to horrible customer service, LAZINESS, and a non-existent work ethic. Good luck getting anywhere in life boys.
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December 2022 by Felix rivera
Good prices and their respectful always and they help you with patience.
