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November 2023 by Maria Kërthi
The sales represenative Frank, was extremely knowledgeble, very helpful, kind and friendly. He took his time explaining everything and answered all our questions. Frank did a great job. He found the greatest fit for our needs. We are very happy with our purchase and will sure come back.
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November 2023 by Samantha Barron
Frank was WONDERFUL to work with. We walked into the store location in Worcester a bit overwhelmed with the process but he made things so incredibly easy! He listened to all of our concerns and gave us great recommendations based on our budget. He was so incredibly helpful and kind. Highly recommend this location and Frank!
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September 2023 by David Dixon
Gene was extremely patient and knowledgeable during the whole process. His expertise and experience made the whole purchase stress free. My wife and I are eagerly looking forward to the mattress arriving. We are confident we made the right choice.
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September 2023 by Rainey F
Frank was fantastic! He was amazingly knowledgeable about all the the products available, and had a good sense for what I would and would not like. Super patient and let me take my time making up my mind. I'd recommend this place to anyone! :)
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September 2023 by J. Ferrara.artist.writer
Frank worked with us to select the best mattress for our needs. He is an expert in knowing details that helped us understand the technology at work to give us a better night's sleep. We're looking forward to the adjustable base and hybrid mattress. Thank you, Frank!
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August 2023 by Anna Vacca
I was looking for a new mattress and had a bad experience at another local store. Decided to give Mattress Firm on Lincoln St a try.They had a wide variety of mattresses in various price ranges.We immediately felt comfortable with our sales person Gary! Did not feel any pressure to buy or upgrade to a more expensive mattress. He was knowledgeable and down to earth.Ended up purchasing a Purple mattress. More than we expected to pay but once I laid on it I was in love!!Service was good .I hope the delivery and product expectations live up !So far a great experience!Thank you Gary !From:Anna-Maria Vacca
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August 2023 by Alfred Bliss
Great customer service. Gary went above and beyond in answering all questions and concerns. He was courteous and helpful but not pushy. It was a great shopping experience. If you need a mattress and want great service, go see him!
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July 2023 by Nichole Powers
Gary was amazing! I came in looking for a queen mattress, as my lull mattress has seen better days. Gary first had me try 1 mattress to see what firmness I was looking for. That first mattress was a little too soft. He said “I know what mattress you need” and had me try a Beautyrest Pressure Smart Firm and it sold me! Amazing to see that he quickly picked up my problem areas and knew how to solve it. It’s July 4th and my mattress will be delivered on Friday! Amazing service! With Gary’s help, I will now have the best sleep in just a few short days. Thanks Gary!
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July 2023 by Rob Parslow
Great, convenient location. Customer service is incredible. Zero pressure. Feels like your best friend is helping you. I needed two twin mattresses no taller than 8.5” and no retailers stock anything anymore. Everything has to be ordered. I told my wife we should go right back to where we bought our mattress 9yrs ago (which to this day feels like brand new. Still the best thing i spent my money on). I called, spoke with Gene and explained what i needed and that i wanted to pick it up today. Within 30seconds he identified what i wanted and confirmed he had two in stock, and that they were 1/2 price because of an extended 4th of July sale. We drove 10mins over to the store, where he greated us, showed us the floor model, explained the quality of the mattresses and had us checked out and on our way within 20mins from walking in the store. This is the third 10/10 experience we’ve had at this location in under 9yrs. I literally wont go anywhere else. I brought a friend here as well 7yrs ago and he felt the same way. Couldn’t believe how friendly and easy the staff was to work with. What’s most impressive is they operate the same today as they did back then when it was Sleepy’s.Forget Bob’s, Forget Jordans, forget BJ’s and Sam’s club. Go here and get what you want. They can work with a $200 budget or a $4000 budget and treat you the same.
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July 2023 by Henry Aquino
Gary provided outstanding service and went above and beyond to help us. Highly recommend this store and commend their professionalism. Amazing service!!
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June 2023 by Alexandra florez
I love this store! The costumer service was great, specially the way we were treated. Ziggy made a wonderful job. No pressure to buy, he gave options for our concerns and he was super diligent. We went there initially, to buy two mattresses for our children and we ended up buying a mattress for me and my husband with the pillows as well. I have no doubt to come back to this store pretty soon!
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June 2023 by Hayleigh Raymond
I walked out with exactly what I wanted for an entirely fair price. Gene Twomey was excellent help and had great suggestions for which mattress to choose. He was straight to the point and transparent with all the pricing and extra details of the purchase and I feel confident with my choice, 10/10 recommend!
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June 2023 by Maydee Morales
Marisol was extremely helpful. She provided great education which helped me to make my mattress choice. She truly went above and beyond. I have been looking for a mattress for a long time and I am grateful I came upon Marisol today.
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May 2023 by Liz H.
Such a great experience at Mattress Firm in Lincoln Plaza in Worcester, Ma. The salespeople we so friendly, helpful and knowledgeable. I was in and out in no time with exactly the mattress I needed and it was an extremely pleasant experience. I highly recommend them.
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April 2023 by Alyssia Lopez
I got the luck of working with a gentleman named Ziggy. He has 17 years experience and it shows. He knows everything there is to know about mattresses. Employees here are knowledgeable, patient and kind. They have a range of products and offer 0% financing! This store is great if you like speaking to people and learning vs buying online.