Mattress Firm Lincoln Plaza is a store dedicated to helping customers find the best sleep solutions. The staff, including knowledgeable associates like Gene, Mike, and Frank, are committed to providing helpful, pressure-free service. They take the time to explain different mattresses and options, ensuring customers find the right fit for their needs and budget. Many reviews praise the staff for their helpfulness, friendliness, and honesty, with some noting they avoid upselling and focus on customer satisfaction. The store offers a wide selection of top brands such as Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®, often at reasonable prices. Customers appreciate the smooth purchase process, quick assistance, and the confidence of the Love Your Mattress Guarantee® and a 120 Night Sleep Trial®. Delivery and installation are often highlighted as efficient and timely. Overall, Mattress Firm Lincoln Plaza provides a positive shopping experience with knowledgeable staff and a variety of options, making it easier for customers to choose the right mattress and enjoy a good night's sleep.
Brian has Excellent customer service skills and is highly knowledgeable. I love how clean the store is and how much of a selection there is too choose from. Overall great experience purchasing from this store.
July 2026
Great assistance and advice in selecting our mattress
July 2026
The sales representative was very informed and shared a lot of information that assisted with our choice. He explained the differences of mattresses and the benefits. We had a great customer service experience. 👏
