Transportation in Worcester, MA

“Evrytime i get ccr to give me rides to my appointment.i know i will b on time.and have great conversations. Yamary was a blast she is funny and drives really well.thank you yamary.your the best as well as feeling safe and appreciated.”

“Every time I take a Greyhound bus from Worcester, I am impressed by the drivers. They are true professionals—gentlemen and ladies in the way they carry themselves and the passengers. They set the tone for the entire trip. There is something very grounding and soothing about the way they do their jobs, and it always makes the ride feel calm and stable.

I usually try to get the driver’s name, if appropriate, so I can fill out the customer satisfaction survey afterward. Every driver I’ve interacted with has been wonderful and helpful. They strike me as quiet, humble, and extraordinary people who take their responsibilities seriously and genuinely want their passengers to have a smooth trip. In my experience, they always deliver on that.

Buses can sometimes run late, but as a regular passenger, it’s clear that traffic is usually the cause. You can see how hard the drivers work to keep everything running smoothly, so it’s difficult to place the blame on them.

Drivers often offer to help with luggage, which is kind, though I usually prefer to store my own bag underneath. It must be physically demanding work over time, and I have a lot of respect for that.

The onboard Wi-Fi has never worked reliably for me, so it’s best to have your own signal or just take the opportunity to enjoy the scenery. Personally, I’ve grown to appreciate the quiet, reflective atmosphere of the ride. The driving is always smooth, and I’ve never heard a driver get angry or honk. It feels safe, peaceful, and sometimes even exciting—like a small pause in life where you can look out at the sky, the trees, and the changing landscape. I’ve even seen rainbows more than once on these routes. Worcester must be a hotspot for them.

Some people complain about the lack of direct car pickup at the terminal, but there is a convenient drop-off area just a two-minute walk away near the main entrance of the transit station. In my experience, it’s never been chaotic or inconvenient. People move through quickly, and things run as expected.

When I think of Greyhound, I think of freedom, movement, starting over, and affordability combined with comfort. It has allowed me to travel without a car in a calm, reliable environment. I’ve also noticed that Greyhound’s customer service has improved over the years, which makes the experience even more pleasant.

I’m grateful for the drivers and the journeys this service has given me.”

“This company is amazing
The driver are pro driving but they do it differently like using the bathroom and food will be in Connecticut
It a Spanish company by the way for people that know English try to use a translator”

“I received a $25 credit which I appreciated. The car I reserved was no where to be found and I had walked to two different garages. After a while I was connected to a call center rep who confirmed I wouldn't be able to go on my original trip. In the end it worked out I guess but not before some frustration.”

“I first signed up for a Zipcar membership in Madison, WI, and generally had very positive experiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the occasions when I would really *need* to rent one. I just figured, well, in a major city things are bound to be more chaotic. But I've rented 3x now with them and I was very happy with all of my experiences. I did have to contact customer service for each rental to deal with some issues (e.g., locked gate for returning the car, previous renter very late), but I got through very quickly to someone, and each of the people I spoke with was super helpful and very friendly. *However*. . . it's important to go into this with sensible expectations and to be prepared to change things up if needed. For my most recent rental, the person who had the car before me was stuck in traffic and eventually we had to switch to another car--not the company's fault, that just happens. For my trouble, I was offered a significant discount, which I appreciated, mostly because it allowed me to take care of a lot more errands by having the car for longer. In terms of renting strategically, you can do the following: (1) try to rent a vehicle that's in a less busy neighborhood, less usage on the car; (2) check out the vehicle in person beforehand to see if it's pretty beat up and more likely to present problems--also to figure out where the car is parked, which is not always easy to figure out; (3) try to choose a vehicle that does not have a lot of rental time before or after to avoid being delayed and to allow you to extend time if needed. To be honest, if I had someplace important to be (wedding, business meeting), I would either not rent a Zipcar, or have a back-up plan. Customer service: it's quite possible you may end up speaking with someone who is not in the U.S., not shocking that they're outsourcing. But the people I spoke with had perfectly good English, and I found them very pleasant. You would think from reading this whole string of reviews that literally everyone who rents a Zipcar has some kind of nightmarish experience. I'm going to guess that anyone who has a terrible experience is much more likely to post here?”

“I first signed up for a Zipcar membership in Madison, WI, and generally had very positive experiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the occasions when I would really *need* to rent one. I just figured, well, in a major city things are bound to be more chaotic. But I've rented 3x now with them and I was very happy with all of my experiences. I did have to contact customer service for each rental to deal with some issues (e.g., locked gate for returning the car, previous renter very late), but I got through very quickly to someone, and each of the people I spoke with was super helpful and very friendly. *However*. . . it's important to go into this with sensible expectations and to be prepared to change things up if needed. For my most recent rental, the person who had the car before me was stuck in traffic and eventually we had to switch to another car--not the company's fault, that just happens. For my trouble, I was offered a significant discount, which I appreciated, mostly because it allowed me to take care of a lot more errands by having the car for longer. In terms of renting strategically, you can do the following: (1) try to rent a vehicle that's in a less busy neighborhood, less usage on the car; (2) check out the vehicle in person beforehand to see if it's pretty beat up and more likely to present problems--also to figure out where the car is parked, which is not always easy to figure out; (3) try to choose a vehicle that does not have a lot of rental time before or after to avoid being delayed and to allow you to extend time if needed. To be honest, if I had someplace important to be (wedding, business meeting), I would either not rent a Zipcar, or have a back-up plan. Customer service: it's quite possible you may end up speaking with someone who is not in the U.S., not shocking that they're outsourcing. But the people I spoke with had perfectly good English, and I found them very pleasant. You would think from reading this whole string of reviews that literally everyone who rents a Zipcar has some kind of nightmarish experience. I'm going to guess that anyone who has a terrible experience is much more likely to post here?”