Car Rental in Worcester, MA

“I recently had my van repaired (after a hit and run) at Harr Collision Center. Their work was impeccable and they even detailed the inside, without us asking for it. Their service went above and beyond what I expected. Thank you HCC!”

“We recently had our car repaired at Northeast Auto Body, and we could not be more pleased with the experience. Before choosing a repair shop, we visited four different auto body shops and received estimates ranging from $1000 to nearly $4000. Three of the shops told us we needed an entirely new front fender, which significantly increased the cost. What impressed us about Northeast Auto Body was their honesty from the very beginning. Rather than immediately recommending expensive replacements, they carefully explained that a new fender might not be necessary and assured us they would contact us right away if they discovered otherwise once the vehicle was disassembled.
As it turned out, they were absolutely right. The repair was completed without replacing the fender, saving us a substantial amount of money. Their workmanship was outstanding. Not only did they repair the damage to the right front fender and rear bumper, but they also went above and beyond by, touching up and buffing out every nick and scratch they found. They even waxed the entire vehicle and detailed the interior so thoroughly that it looked almost brand new.
The service was fast as well. While other shops told us the repairs could take weeks, Northeast Auto Body completed the work in just three days.
In a world where honesty, integrity, and exceptional customer service can be hard to find, Northeast Auto exceeded every expectation. We highly recommend them to anyone looking for quality repairs, fair pricing, outstanding, communication, and people who genuinely care about their customers.”

“Needed to rent a company vehicle for a week and highly recommend enterprise on route 20 in Worcester. Customer Service was wonderful and had a great experience. Can’t say enough good things.”

“I have a 1960 Lincoln that needed work.
I drove this car 98 miles to have them do my car.
Quarter panel welding, straightening and refinishing in Black.
What I received back was flawless, straight, and perfect.
I will be bringing my Volvo to Ed next for slight collision repair.
I am 73 years old and have been in the car business all of my life.
I show cars in AACA, I know what a good job is.
This place is truly a godsend for a car guy!”

“Olsi Auto made a good story out of what could have been a nightmare. I drove to Worcester from NY to pick up my daughter, and as soon as I pulled off the highway, my car started smoking and screeching and it stalled. My daughter called Olsi and within minutes they called me. They arranged for a tow truck, and sent someone down to make sure I was ok and not too stressed. When the tow truck couldn't give me a lift to the mechanic, they did. And then they repaired my clutch. They did a good job with the clutch, but the service they provided went above and beyond. Thank you, Olsi Auto, for making a bad situation bearable!!”

“I had a car accident a few weeks ago and needed a rental. The Enterprise on Shrewsbury Street ended up being a HUGE help in this process, as they were able to secure me a rental literally the same day of my accident, got me in the car within 15 minutes of getting on-site, and worked with me so that I could drop it at another area Enterprise the day that I picked up my new car. All in all, a solid experience in terms of customer service. The car itself was perfect as well. Clean & well maintained SUV, no issues. The only thing I'd note as far as a downside, and it's not really on the employees or the company, there were a handful of walk-in customers that didn't have a reservation and got crabby that they had to wait, or that Enterprise didn't have the car they wanted. Let's be real here, if you're walking into an Enterprise in the heart of a large city in New England that's a major thoroughfare near Boston, expect delays. It's on you as an individual if you're not setting up a rental car ahead of travel to anywhere within a 45 minute drive of Boston.”

“Mareka is absolutely amazing. He helped me out when I was in a pinch and really needed a Rental. He was professional and kind hearted. He cleaned and inspected the rental before giving it to me. He made the entire experience worth it. Give this man a raise because his customer service is amazing ??”

“Although I wasn’t able to obtain the desired car but Ed and Tyler did a great job finding an alternative for me. They prepared everything before arrival and made the whole experience very easy and simple. I appreciate their professionalism and service”

“I wont rent anywhere else in the area!!! I found this location after having a reservation with Enterprise and being told they didn't have our car and would put us on a wait list for one to come in. I called this location and they were able to get us the same type of vehicle immediately. The car was in excellent shape and very clean. I have since rented from here several times. They employees are friendly, polite and always willing to go above and beyond!”

“So far, my experience with Budget has been 100% positive — a night-and-day difference compared to my recent experience with Enterprise in Worcester on Shrewsbury Street.

With Enterprise, I reserved an SUV weeks in advance, showed up as scheduled, and was told they didn’t have one. No advance call, no warning, no attempt to fix it. After that, I called and complained three separate times and was told each time that a manager would call me back. No one ever did.

Budget, by contrast, has been straightforward, responsive, and professional so far. That shouldn’t be exceptional — but given how badly Enterprise dropped the ball, it stands out.

I’ll update if anything changes, but at this point Budget has earned the credit.
.”

“After having a horrible experience with the Webster location, I came to this Lincoln st location .looking for Kelvin he was highly recommend by a very good friend . Unfortunately Kelvin was off today but i was Fortunate enough to have my own great customer service experience with a different Coworker name Marisela. After explaining to her my situation and what I have been dealing with In the Webster location for the past 4 days with a big beautiful smile on her face and a sincere apology, she proceeded fixing the issue. there is nothing in this world that I appreciate more then a sincere apology coming from a person that has done nothing wrong but understood that, so out of respect for me , her place of work and on behalf of her coworker she was able to do that and more. With a very short time notice she was able to help me with my issue my selection and delivery she was truly awesome. How funny one person can make the difference . This is a person that truly enjoys her career and sometimes people take that for granted specially costumers and don’t give them enough credit . So from the bottom of my heart and from my family to you ,Thanks you for your great work and dedication to your customers Andrea Lara-fernandez definitely fulfilled every expectation turning a horrible experience to a great one in matters of minutes one that would not go unnoticed happy holidays”

“I've rented from here about 5-6 times over the last 9 months. The two guys that are primarily behind the desk are super efficient in getting you out the door with your car quickly and they're not pushy on upselling you for services. There's rarely a line, and they actually answer the phones when you call in advance to reserve. Cars are always clean and gassed up as well. I plan to keep coming back.”

“This review is specific to the ORH, Worcester Airport location, and one of the best Avis counter people there is. Jason is one of, if not the BEST rental car people I have ever dealt with. I have rented numerous times from this location, or had issues with flight delays that threw wrenches into my trips to the Worcester area and Jason has been AMAZING, every single time I've needed his help, he's absolutely come through for me, going above and beyond. I can not recommend the ORH location, or praise Jason enough!”

“Rented a car through avis a couple weeks ago for a road trip and just had an absolute great experience. Price was right, we were able to get a car that met our families needs, and even had left something in the car by accident that Avis sent back to us. Highly recommend.”

“We didn't rent here--which makes my review all the more meaningful, I think!--but when we landed at ORH, we realized we had taken the key on the plane with us fro the Hertz rental we'd just returned...to Orlando. We don't live anywhere near either airport (ORH or MCO), and Hertz had already revised our receipt (during the flight!) to charge us $300 for key replacement.

I spoke with Dimitri (the manager on duty), who suggested I reach out to Ed Bresnahan, the owner. Mr. Bresnahan replied to me within one day and graciously agreed to return the key for me to the folks in Orlando. I was expecting pushback--or even a request to pay some sort of shipping or handling fee, as this is a franchise Hertz location (meaning, not a corporate location), so his quick response--and willingness to help--were a pleasant and welcome surprise.”

“The gentleman from west Africa was extremely helpful, patient, kind, communicates with respect, and really does his job so seamlessly.. I’ll recommend this place any day”

“I first signed up for a Zipcar membership in Madison, WI, and generally had very positive experiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the occasions when I would really *need* to rent one. I just figured, well, in a major city things are bound to be more chaotic. But I've rented 3x now with them and I was very happy with all of my experiences. I did have to contact customer service for each rental to deal with some issues (e.g., locked gate for returning the car, previous renter very late), but I got through very quickly to someone, and each of the people I spoke with was super helpful and very friendly. *However*. . . it's important to go into this with sensible expectations and to be prepared to change things up if needed. For my most recent rental, the person who had the car before me was stuck in traffic and eventually we had to switch to another car--not the company's fault, that just happens. For my trouble, I was offered a significant discount, which I appreciated, mostly because it allowed me to take care of a lot more errands by having the car for longer. In terms of renting strategically, you can do the following: (1) try to rent a vehicle that's in a less busy neighborhood, less usage on the car; (2) check out the vehicle in person beforehand to see if it's pretty beat up and more likely to present problems--also to figure out where the car is parked, which is not always easy to figure out; (3) try to choose a vehicle that does not have a lot of rental time before or after to avoid being delayed and to allow you to extend time if needed. To be honest, if I had someplace important to be (wedding, business meeting), I would either not rent a Zipcar, or have a back-up plan. Customer service: it's quite possible you may end up speaking with someone who is not in the U.S., not shocking that they're outsourcing. But the people I spoke with had perfectly good English, and I found them very pleasant. You would think from reading this whole string of reviews that literally everyone who rents a Zipcar has some kind of nightmarish experience. I'm going to guess that anyone who has a terrible experience is much more likely to post here?”

“I first signed up for a Zipcar membership in Madison, WI, and generally had very positive experiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the occasions when I would really *need* to rent one. I just figured, well, in a major city things are bound to be more chaotic. But I've rented 3x now with them and I was very happy with all of my experiences. I did have to contact customer service for each rental to deal with some issues (e.g., locked gate for returning the car, previous renter very late), but I got through very quickly to someone, and each of the people I spoke with was super helpful and very friendly. *However*. . . it's important to go into this with sensible expectations and to be prepared to change things up if needed. For my most recent rental, the person who had the car before me was stuck in traffic and eventually we had to switch to another car--not the company's fault, that just happens. For my trouble, I was offered a significant discount, which I appreciated, mostly because it allowed me to take care of a lot more errands by having the car for longer. In terms of renting strategically, you can do the following: (1) try to rent a vehicle that's in a less busy neighborhood, less usage on the car; (2) check out the vehicle in person beforehand to see if it's pretty beat up and more likely to present problems--also to figure out where the car is parked, which is not always easy to figure out; (3) try to choose a vehicle that does not have a lot of rental time before or after to avoid being delayed and to allow you to extend time if needed. To be honest, if I had someplace important to be (wedding, business meeting), I would either not rent a Zipcar, or have a back-up plan. Customer service: it's quite possible you may end up speaking with someone who is not in the U.S., not shocking that they're outsourcing. But the people I spoke with had perfectly good English, and I found them very pleasant. You would think from reading this whole string of reviews that literally everyone who rents a Zipcar has some kind of nightmarish experience. I'm going to guess that anyone who has a terrible experience is much more likely to post here?”