Car Rental in Worcester, MA

“⭐⭐⭐⭐⭐
I had an amazing experience at Harr Collision Center in Worcester, MA. From start to finish, the communication was outstanding and I was kept informed every step of the way. I came in needing some work done, and the entire team exceeded my expectations.

A special shoutout to the manager, Josee, who truly went above and beyond. He stayed in constant contact with me, always keeping me updated on the progress, and took the time to go over my car multiple times to make sure I was 100% satisfied with the work. He even made sure that hard-to-find parts were sourced and made available, which I really appreciated.

The level of care, professionalism, and attention to detail was top-notch. I couldn’t be happier with the experience and will absolutely recommend Harr Collision Center to everyone I know. If you’re looking for a shop you can trust, this is the place.

— Nick”

“I recently brought my vehicle to North East Auto Body after it was hit in a parking lot and damaged. Chris was very professional, did a great job on the auto body repair and paint, and also had the interior thoroughly cleaned which was a very nice touch. I would not hesitate to recommend for any auto body work . It was a great experience!”

“Needed to rent a company vehicle for a week and highly recommend enterprise on route 20 in Worcester. Customer Service was wonderful and had a great experience. Can’t say enough good things.”

“Had an accident with my car. Jimmy Ed & the whole Canterbury team made the whole process incredibly easy & stress free. I have ZERO hesitation to recommend them & do business with them in the future for any auto body needs 10/10”

“I had a car accident a few weeks ago and needed a rental. The Enterprise on Shrewsbury Street ended up being a HUGE help in this process, as they were able to secure me a rental literally the same day of my accident, got me in the car within 15 minutes of getting on-site, and worked with me so that I could drop it at another area Enterprise the day that I picked up my new car. All in all, a solid experience in terms of customer service. The car itself was perfect as well. Clean & well maintained SUV, no issues. The only thing I'd note as far as a downside, and it's not really on the employees or the company, there were a handful of walk-in customers that didn't have a reservation and got crabby that they had to wait, or that Enterprise didn't have the car they wanted. Let's be real here, if you're walking into an Enterprise in the heart of a large city in New England that's a major thoroughfare near Boston, expect delays. It's on you as an individual if you're not setting up a rental car ahead of travel to anywhere within a 45 minute drive of Boston.”

“Olsi Auto made a good story out of what could have been a nightmare. I drove to Worcester from NY to pick up my daughter, and as soon as I pulled off the highway, my car started smoking and screeching and it stalled. My daughter called Olsi and within minutes they called me. They arranged for a tow truck, and sent someone down to make sure I was ok and not too stressed. When the tow truck couldn't give me a lift to the mechanic, they did. And then they repaired my clutch. They did a good job with the clutch, but the service they provided went above and beyond. Thank you, Olsi Auto, for making a bad situation bearable!!”

“Mareka is absolutely amazing. He helped me out when I was in a pinch and really needed a Rental. He was professional and kind hearted. He cleaned and inspected the rental before giving it to me. He made the entire experience worth it. Give this man a raise because his customer service is amazing ??”

“So far, my experience with Budget has been 100% positive — a night-and-day difference compared to my recent experience with Enterprise in Worcester on Shrewsbury Street.

With Enterprise, I reserved an SUV weeks in advance, showed up as scheduled, and was told they didn’t have one. No advance call, no warning, no attempt to fix it. After that, I called and complained three separate times and was told each time that a manager would call me back. No one ever did.

Budget, by contrast, has been straightforward, responsive, and professional so far. That shouldn’t be exceptional — but given how badly Enterprise dropped the ball, it stands out.

I’ll update if anything changes, but at this point Budget has earned the credit.
.”

“Although I wasn’t able to obtain the desired car but Ed and Tyler did a great job finding an alternative for me. They prepared everything before arrival and made the whole experience very easy and simple. I appreciate their professionalism and service”

“I've rented from here about 5-6 times over the last 9 months. The two guys that are primarily behind the desk are super efficient in getting you out the door with your car quickly and they're not pushy on upselling you for services. There's rarely a line, and they actually answer the phones when you call in advance to reserve. Cars are always clean and gassed up as well. I plan to keep coming back.”

“After having a horrible experience with the Webster location, I came to this Lincoln st location .looking for Kelvin he was highly recommend by a very good friend . Unfortunately Kelvin was off today but i was Fortunate enough to have my own great customer service experience with a different Coworker name Marisela. After explaining to her my situation and what I have been dealing with In the Webster location for the past 4 days with a big beautiful smile on her face and a sincere apology, she proceeded fixing the issue. there is nothing in this world that I appreciate more then a sincere apology coming from a person that has done nothing wrong but understood that, so out of respect for me , her place of work and on behalf of her coworker she was able to do that and more. With a very short time notice she was able to help me with my issue my selection and delivery she was truly awesome. How funny one person can make the difference . This is a person that truly enjoys her career and sometimes people take that for granted specially costumers and don’t give them enough credit . So from the bottom of my heart and from my family to you ,Thanks you for your great work and dedication to your customers Andrea Lara-fernandez definitely fulfilled every expectation turning a horrible experience to a great one in matters of minutes one that would not go unnoticed happy holidays”

“Easy in and out. Jason made it simple and he was a pleasure to deal with. His smile and calm demeanor are a huge asset to this company. I’d deal with it all again, if I can have Jason guiding me through it all.”

“I wont rent anywhere else in the area!!! I found this location after having a reservation with Enterprise and being told they didn't have our car and would put us on a wait list for one to come in. I called this location and they were able to get us the same type of vehicle immediately. The car was in excellent shape and very clean. I have since rented from here several times. They employees are friendly, polite and always willing to go above and beyond!”

“We didn't rent here--which makes my review all the more meaningful, I think!--but when we landed at ORH, we realized we had taken the key on the plane with us fro the Hertz rental we'd just returned...to Orlando. We don't live anywhere near either airport (ORH or MCO), and Hertz had already revised our receipt (during the flight!) to charge us $300 for key replacement.

I spoke with Dimitri (the manager on duty), who suggested I reach out to Ed Bresnahan, the owner. Mr. Bresnahan replied to me within one day and graciously agreed to return the key for me to the folks in Orlando. I was expecting pushback--or even a request to pay some sort of shipping or handling fee, as this is a franchise Hertz location (meaning, not a corporate location), so his quick response--and willingness to help--were a pleasant and welcome surprise.”

“In a trip filled with a delayed flight into Worcester, that caused us to arrive after 6pm and cancelled flight home, having to extend my trip and hotel stays and more poor customer service calls and interactions than I care to get into - there was only 1 person on my entire trip who showed any real compassion, understanding, and concern and that was Jason from Avis/Budget at the Worcester,.

I have worked in the customer service industry for years and I will say that not only did Jason handle a flood of customers at his counter with speed and efficiency, he also still maintained his professionalism, courtesy and was an absolute ambassador for the location and the Avis/Budget brand. I really can not say enough good things about his positive attitude and work ethic, and I wish there were thousands more people, not just employees, but people like Jason in this world.”

“Great rental experience with Hertz. The pickup and return process was quick and smooth, the vehicle was clean and well-maintained, and the staff was professional and helpful. Would definitely rent from Hertz again. Best service from Mike !”