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May 2025 by Joann Reidy
Friendly and very helpful team!
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May 2025 by Lisa Kinell
Financial Advisor I met with (Sam) is awesome. Very disappointed that I attempted to open an Estate Account for my late husband and was told that UMass Five WOULD NOT allow it because 'he' wasn't a member (even though I am and I would be in charge of the account). Then it took almost 2 weeks for UMass Credit card to notify me of an alleged breach on my card - blocked the card and now won't send me a new one for '7-10' BUSINESS DAYS. Considering a new bank, and definitely a new credit card co.
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March 2025 by Darren Hamilton
I had the most helpful and informative chat about our finances with Sam. His willingness to speak clearly and openly about what we've done right, and what we might consider changing, was welcome and refreshing. Our conversation is now ongoing and look forward to having some consistent support from now on.
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March 2025 by mary phillpotts
Very easy to meet online
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January 2025 by Tom O'Connor
Sam Ennis answered all my questions. He is sending me information that, hopefully, will suit my needs
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January 2025 by Greg
Took 5 emails to become a member because documents emailed were not new enough. They needed W2 for SS#. I have the same SS# no matter how old my documents are.
Took 2weeks to transfer money from UMassFive to main bank. No one kept in touch to inform me that first 2 transfers did not go through. Had to call and find out myself.
The second failed transfer no one could tell me why it failed.
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December 2024 by Amy Corbin
Cheryl was so helpful. The process of signing up was so easy.
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May 2024 by Kim von Thaden
I had an exceptional really informative zoom meeting with Sam about retirement. He was professional, compassionate and informative. I plan to connect with him again.
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March 2024 by Jane MDC Next Step
Sam is very professional, responds ASAP. I just feel he is very honest with me. I also feel he is well rehearsed in his answers.
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March 2024 by Nicole Walker
I visited this location for the first time, looking to apply for an auto loan. Dina Leavitt made the application process a breeze. She informed me of all the documents needed for the loan and walked me through the various options available to me. She was able to answer all my questions and explained the add on like GAP insurance, life insurance and mechanical insurance. I also opened up a savings account while there. The entire process from start to finish took about an hour and 15 minutes. If you find yourself in need of a loan or need account, Dina will make the process a breeze!
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February 2024 by G J.
UMassFive is our Trusted Partner for helping grow our commercial real estate Business AND I use them for my Personal Banking. Their customer service is truly top-notch, and they've consistently gone above and beyond to support me. The staff at UMassFive are incredibly friendly, helpful, and knowledgeable. They take the time to understand both our business needs and my personal banking needs and thrive at providing personalized solutions. I do not have a branch that is super close and UMassFive still makes banking a breeze. Their online banking platform is user-friendly and convenient. They also offer a variety of tools and resources to help me make informed financial decisions. I am more than just a customer, number and dollar sign to UMassFive, I am a member of their community. They are a local institution with a strong commitment to supporting the communities they serve. I appreciate their dedication to giving back and making a positive impact.
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December 2023 by Mary Menanson
Always friendly and helpful. Love the fee structure. Credit Unions ROCK
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November 2023 by LYNNE COSTIGAN
Absolutely the best customer service I have ever experienced. I am transferring all my banking needs to UMass Five!!! Every person I have talked to has been so professional, helpful and explained every step of my loan process. Not to mention. The prompt processing and amazing follow through. Highly recommend!!!
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October 2023 by Aaron W
Was very helpful on helping me fill out a loan application.
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September 2023 by Thomas Quinlivan
Rene has been phenomenal assisting us through transition of our finances
