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July 2022 by Luella Rosencrants
It was better with the previous owner. Now you only talk to a call center and the person that gets sent the messages never returns calls or emails. I gave notice in mid-April that I was vacating the unit the end of May. Low and behold I was charged for June on 5/31. I had a temp controlled unit but when I moved out there was mold on some of my furniture and on the pallets that I had placed the furniture on. I've called and emailed and still haven't gotten a return call. They kept $108 for me not sweeping out the unit.
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October 2021 by Audrey Pumfrey
They don’t even deserve a one star reserved two storage units someone cancelled reservation called talked to manager names will promised me he had them and blocked them out for us come the day we were ready to move in he wouldn’t answer his personal cell he gave me said he had an emergency no sorry no nothing.this is the most poorly ran business around and especially in a small town doing customers the way you did won’t stay in business uhaul needs to crack down on these people if they want to keep their reputation
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June 2021 by Techk nophile
What happened to Gina ?? She kept at it five stars what happened
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November 2020 by Dan Labowskie
Great staff. Friendly and helpful every time I needed something. When I emptied and closed my account i didn't give 10 days notice and it was the end of the month. My account was charged but willow lake self storage put the money back. Would definitely recommend.
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January 2019 by jennifer green
Office is only open 2 days a week but the staff is very helpful. 24 hour access but sometimes the gate doesn't work. Storage units are connexes so there are no lights and condensation forming and dripping on boxes during winter.
