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February 2024 by Eric Hickman
Great store. The customer service is outstanding
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February 2024 by Bridgett Carver
Do not use the back yard lumber yard. They accidentally under charged me for 10, 2x4s then wouldn’t let me leave at the gate because they told me I owed them money still. Made me go back to the register, return my lumber and recharged me the correct amount all because they messed up. It was a $10 difference. They never would have happened in the front of the store. The lady at the gate acted like I was stealing something and checked all of my lumber and bags twice. I’ve never felt like a criminal until today. Ridiculous.
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February 2024 by Nancy Herlocher
Tony in Plumbing is awesome! With one call I saved hours! Thanks Tony!!!
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February 2024 by Pamela Bishop
Went to the Adrian Lowe’s this morning to buy some quarter round. Ask 2 guys talking and they just pointed the direction. Told them that I was already there but needed help. They told me to asked the people in a different department. How rude and lazy.
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February 2024 by Hayes M.
I have been living in the area for the last two years and always come here for both my project needs and assistance. To say I am a novice In the realm of home improvement would perhaps overstate my abilities. Nonetheless there are two employees I want to single out (sorry I can't remember the names of the many, many other wonderful individuals who have helped me along the way also) their Bonny and Matt. In particular Bonny has helped me numerous times over the last few years in ensuring that I get the proper tools to get the job done properly in a very friendly, kind, and professional manner. I always walk away having learned something helpful whenever she assists me. Matt is cut from a very similar cloth as Bonny as he is also extremely knowledgeable, helpful, and above all very polite. The two of them have always taken a genuine interest in whatever my project may be and go above and beyond to ensure I am properly equipped with tools and knowledge to tackle anything from a leaky faucet to a hole in my foundation where those cute critters love to hangout in. I also had the pleasure of meeting Sabrina the other day for the first time and she, just like the other two, was extremely helpful and polite. Ignore the negative reviews, people who have positive experiences seldom leave reviews, yet people are quick with their fingers to trash a store for any inconvenience or slight they may have perceived. This is a wonderful small town store full of people who care, have the know-how and want to help. 10/10 will always come here for my home improvement needs. Lastly a special thanks to Bonny, Matt, Sabrina, and the many others whose names escape me that have helped me along the way.
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January 2024 by Fantom Waters
People are super friendly helpful beyond any store i've ever been in It's just a great place to be if you need stuff for your home projects
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January 2024 by Mark Conklin
Great experience
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January 2024 by Bryan Johns
Ryan in plumbing helped me with all tools and components needed to replace my shower valve. He took extra time to make sure I had everything from fittings to flux, solder, pipe thread tape etc. it was a pleasant shopping experience for someone like me who isn’t an expert plumber.
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January 2024 by James r Mohler jr
Cashier was very helpful.
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January 2024 by kristin cole
Tom in plumbing at the Adrian store is the best! He knew all about what we needed to replace/fix our kitchen sink! Thank you Tom!
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December 2023 by J S
Sabrina the manager along with Juice went above and beyond to fix an issue I had the other day. It’s employees like these that really make a business successful.
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November 2023 by Patricia J.
I want to thank the RETURN DEPARTMENT CUSTOMER SERVICE reps and MANAGER on duty. We had a large item return and they worked with us until the transaction was successful. There was a hipcup in the system and our purchase was ONLINE and it shipped to our home, and they all worked well and synchronized so helpfully and I am just thankful for them and their patience. Thank you thank you thank you! Also they carry lots of great Christmas decorations and have great quality materials for all of your projects. I always have a great experience with Lowe's no matter what state I'm in they always deliver great CSR
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November 2023 by Eric J.
Customer service at returns are above and beyond. I called yesterday bc I reached my 90day return with a vanity, last day was yesterday but there was no way I could have made it in bc of work. So I called ahead and this morning I was able to bring it in to the store, but the system was having a hard time figuring out the transaction since we had ordered it online. It was crazy and confusing but the manager and two cashiers worked together and we got it done. Thank you so much for going above and beyond. Thus was a busy Day before thanksgiving 2023 so I really appreciate you all jumping in to help as a team.
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November 2023 by Ken Schreiber
Got a wire cutter tool that didn't work, so I had to return it. The people were helpful and courteous. I then decided to go with a power tool- a cordless grinder. Had to wait a long time for someone to come and open them up for purchase. The associate over in tools was Kathy ( what a wonderful associate!) who finally got the tools unlocked for purchase. The woman was overrun with rude people demanding assistance immediately even though she was helping me at the time. I thanked her and paid for my purchase and left. When I went to use it at home, a key piece was missing: the adjusting tool. I was very disappointed that I paid so much for an item and it was incomplete.
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November 2023 by shirley summers
Had help all along the time. Had help locating flooring, he loaded in my cart for me, checked me out. Went to front of store, Had another gentleman load it in my car. Very fast & efficient. Excellent service.
