Allegan Credit Union receives praise for its generally amazing, kind, and helpful staff, with specific commendation for outstanding and knowledgeable customer service during transactions and loans. Several reviews highlight a positive local banking experience. However, some criticisms include that newer staff can seem slow or unsure, and there are complaints about the online banking system constantly requiring phone verification. Additional concerns involve perceived forced personal questions during account closure and a policy requiring a checking account to use a bank card, coupled with frustration over overdraft fees. Experiences with staff and procedures appear to vary among members.
Allegan Credit Union is very helpful and the customer service is excellent. Destiny, your great, thank you 👍
April 2026
Took drive-thrus out, so now everyone has gone inside to do any thing Like credit Union, check or a money order or diver things that you normally could do when the drive through was there. Not all elderly people want to walk inside or can walk inside. Does credit Union did not think of our elderly or handicap people!!
March 2026
I’ve been with them for over 12 years and I love them normally…but they went to teller free driver thru and now you have to go inside for things so line is always 6 people long one person working. It’s ridiculous. That’s my only complaint
