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February 2024 by Chris Bowen
Great service even tho he was alone he help every one with care we need more of this store manager around at other stored
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February 2024 by Daryl Gray
Drew was really helpful in assisting me with my phone bill. I recommend this store highly as the customer service was some of the best I've had in any store I've been to.
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February 2024 by Kathy Nieman
Brian at the Dearborn AT&t store was great. He was so patient with me. Making sure I understood everything. What a great employee, it was all about customer service for him. He went above and beyond for me.
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January 2024 by Alexis Aguilar
Steven was an awesome sales representative! He went above and beyond to assist me with my purchases. You guys are lucky to have such an awesome employee on your team!!
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January 2024 by Taylor Thompson
Brian is absolutely knowledgeable and amazing, made the transfer easy
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January 2024 by Tyler Stipe
This store commits fraud aka cramming. Bought a phone for my mom on my plan a couple weeks ago, I checked the bill today and they added insurance to the plan which was never disclosed and I would have turned down if so. You can just google search "ATT added" and you'll see this is going on all over as well. If you bought from here, check your phone bill for extra charges you didn't agree to. Last year I upgraded another phone and they charged me for the trade in saying they never got it, when I went into this store to bring it in. Took a while but they finally "found" it. BEWARE!
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January 2024 by Diane Kocsis
Couldn't be happier with my service!!! Steven Brian and Wil were so helpful with a password mistake on my part!!
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January 2024 by Aisha Dudley
Brian helped me out with switching over my service. There were many other deals and I was able to walk out with new iPhone, iPad, keyboard, airpods, and accessories for only $40 more than my previous bill. He was kind, helpful, and patient. Thank you!
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December 2023 by Dajia Nelson
Steven was awesome! He helped me find out promotions I had no clue about!
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December 2023 by Krystal Quinn
Steven is sooooo wonderful when I say he took great care of me and upgraded me and my 2 daughters phones for Christmas. He actually took the time out to make sure the phones were working properly and not to mention he made sure I was satisfied before I left the store. I highly recommend him because his service is phenomenal. Great job Steven
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December 2023 by Courtney Ernest
Steven was awesome today! He really took the time to help us, even with him being the only one to work Sundays. It was also super busy and there should have been more staff.
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December 2023 by Beatrice Laughton
Steven have treated me with care an patience for the lack of technology experience i have he have always treated me with care this will always be my favorite att person
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December 2023 by Janae' Grigggs
Steven was an EXCELLENT sales associate. Highly recommend this store and his service
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December 2023 by lina allen
BEWARE!!! This is not a corporate store and it shows. I came to this location because it was closer and regret every decision. Please do not fall victim to the scams they run. Please ask many questions and remember key phrases.DO. NOT WORK WITH MANAGER THEO. These are his deceitful tactics.Credits are not really credits. You will pay for them in the long run.If you have installments and your phone have issues that cannot be repaired. Just note that the new phone you receive will have a new number but will be synced to your old number. So instead of 2 lines you will have 6 to 8 that you aren’t aware of and will still have to pay the installment and services for all the lines that you do not use or need. Theo will throw a bunch of numbers at you and say he’s saving you money and it is not. You will end up paying triple at the end. And am told after a year you will see better discounts. I wasn’t aware that I was receiving a family plan for 8 with 8 lines when I only need 2 lines. Be ready to pay an enormous bill for a year for products again you don’t need, don’t want ( and the store manger will not take them back) and don’t use. For some reason the manager is confused on why I have an issue with this. My phone bill went for $250 to $500 a month (prorated first bill of even more at $740) and he refuses to correct the problem.He also rude, I called several times and he never returned my calls. I finally went into the store where he never acknowledged me after I said I was there for him. I waited patiently for over a hour while he helped another customer. When that customer left he again did not acknowledge me and went into the back for over 20 minutes. Brian and Steve was nice.I went again today to try to give the store another chance to correct the problem so I removed my previous post. Bad idea. The manager Theo, lied to my face and treated me as though I understood all the deceitful transactions that he completed. I went into the store with 2 IPhones paying roughly $240 for 2 people. I left with 6 lines that I do not need nor knew I would receive. I’m paying for accessories because I was told I had store credits and to pick out things but am now paying monthly payments for those accessories that I did not ask for and would not have chosen if I wasn’t told I had $1000 worth of credits for accessories. He gave us a few cases to choose from and a screen protector as though it came as a package with the phone but did not tell us we were paying for it over months. Again, I didn’t ask for any of it. I would have ordered it from Amazon where it’s cheaper. And don’t log into your account and let the manager remove things from your account.Theo is a liar and is very deceitful.There is a lot of details but I will tell them to the BBB and FCC. The store should be investigated.
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December 2023 by Alexis Sarazin
Came in to buy a new phone right before closing and Theo helped me! Pretty quick service. I do recommend this store?
