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November 2021 by Heidi Villarreal
I went to this bank for a mortgage loan and Cj is the worst loan officer I’ve ever experienced and I use to work in the mortgage department at a credit union, His head needs to shrink and when I didn’t like the realtor he recommended, he told me I would need to fin another place to get a loan- AFTER I had gone through the pre approval. After confronting the bank and CJ’s boss I was transferred to Sarah at a different branch. My experience with her was more professional, however after I put an offer in on a house, and my offer was excepted and I did my inspection… I found out I could not get the loan due to being on unemployment a year ago- this should have been told to me by CJ, my first loan officer and then especially by my second loan officer- Sarah. It’s a loan officers job to tell the buyer the truth from the start- not after you are under contract and already paid for an inspection. Very sad experience with the mortgage department!
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August 2021 by Guy OBrien
Excellent customer service and met all my satisfaction with enrollment in a new checking account! Thanks Flagstar Bank for everything you have helped me with!!! Great job!!!
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January 2021 by Tonya Arrington
Every friendly, excellent service, answered all my questions, and fast efficient service
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December 2020 by Clifford Miller
Excellent service all the time they're number 1 in my book
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November 2020 by Jessica R.
I have been going here for years because I really liked the service. But today I decided I will be taking my business elsewhere. Seems like they have new people working here now and they don't care about you like the tellers before. I sat in the drive up for almost 15 minutes waiting. Someone walked by and ignored the fact that I was there. So I left. I only saw 2 vehicles, so I am assuming no one else but the tellers were in there. I wouldn't complain if this was the only time, but this makes 3 times this has happened. All on Thursday at 4pm. Not busy, so I don't know why they are not seeing someone pull up. Very disappointed with this bank. Not going back.
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October 2020 by Monica Guzman
Excellent attention. The executives were very friendly and it was very easy for me to open my first account with Flagstar
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September 2020 by Ray Gilbert
Could not ask for any better customer service the staff was very polite and understanding will go out of their way to make you happy Amanda you are great allong with Megan
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August 2020 by NinjutsuDensho
They aren't allowing people to enter the lobby without an appointment during business hours. Drove far and had important paperwork to do.
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June 2020 by William Bartlett
Amanda is just a great and very friendly person and just goes above and beyond to do whatever she has to do as the Manager to try and solve any issues you might have just an amazing Manager an wonderful person!!!
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August 2016 by Cynthia Roberts
Super friendly staff. If I ever have a concern, they put my mind at ease right away. Thanks for the professional services!