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June 2023 by Shelley Patterson
Penske will be my go to for hauling rental needs. Easy to reserve online, excellent customer service and very reasonable pricing.
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February 2023 by Fred Vanhala
I had a wonderful experience with the Allen Park Penske office. We got the perfect vehicle at a great price with very good service. We got through to Penske right away after trying to reach several of their competitors and going to voice mail or being put on hold for many minutes. They held a vehicle for me without the need for a credit card number in advance. Excellent all around experience.
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February 2023 by Elaine Vanhala
We recently rented a cargo van from Penske in Allen Park to move furniture for a new refuge family. Everyone we dealt with was extremely competent, helpful and pleasant. The vehicle was ready and in great condition. Overall top notch experience!
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November 2022 by djmistadrew70
I reserved a 24 foot truck 3 weeks in advance. I get a call the day before I'm supposed to move they tell me that I won't be able to get a truck because they don't have any. Very disappointing but what can you do. So I went to uhaul not that crazy about them but they're dependable. Thanks for nothing Penske.
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August 2022 by Mara Johnson
These people are on top of everything. They stand by what they say and they deserve a raise. It is so nice to have great customer service after the pandemic when it is so rare nowadays, they were honest, efficient and so friendly. I would recommend and will to everyone I know. This is a wonderful and reliable establishment. Special thanks to Caleb Julia and Travis!!
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July 2022 by MrJmkelley
Great customer service and service. I'm would definitely recommend using this location for all your rental needs
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June 2022 by Da Glue
Absolutely horrible. Especially the management. It took this location 4 months to give me my deposit back. I wouldn’t recommend this place to an enemy.
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March 2022 by Que Love
Buyers beware! I had the absolute worst business experience here. They charged me for units that I had returned. Had I not been doing my due diligence that would have continued to go unnoticed and refunded. I was once charged for bringing back a unit with fire extinguisher debris in the truck. Which I would understand if it was true and if it was true, why was this noticed 6 months later after the truck changed countless hands?? They tried to charge me for a broken windshield. Fortunately, the guy that checked it in step up in my behalf and said it was definitely not like that when I checked it in. And 9 times out of 10 they will find a reason not to give you your full refund back. So be prepared for that. And I ran the same Dedicated lane every day but every week my rent was a little bit different. Then they literally double on my in rent with no warning after having the truck for about 7 months. My hands were tied I needed a semi trucks to keep my business running. And it takes months to get your 10K deposit back so I was locked in begrudgingly. And the entire staff was rude besides one lady I wish i could remember her name. Personally I would never do business with this company again!
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January 2022 by Shawn Mortzfield
Got a fill up no wait excellent service
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December 2021 by Richard Swigeart
Had to stop in here for truck repairs...everyone was pleasant..got right on my truck back on road in about hour and half ...just needs bigger waiting room..but still happy with service
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September 2021 by Omar LLC
I never leave bad reviews but for this location I would give them -5 stars if I could. They have the worst customer service. Long story short, they charge you for anything they want. Always say they will call back regarding issues and they never do. Don’t waste your time here.
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September 2021 by Jim Bott
Great service team. Thanks
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August 2021 by Kuma 357
It's annoying that they close the fuel Island around 8 or 9 and you can't get fuel to do your run.
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August 2021 by Steven Liberadzki
Simply the best is how I wrap it up at Penske. You can count on the unit you rent to be fixed and reliable. Other rental companies do not have as high of standards for their units. Yes things happen that no one can predict. But they make it right.
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August 2021 by Kevin Johnston
Penske needs to go to U haul to learn about professional customer service. I reserved a 26 foot box truck to be told upon the reservation that I could load my Harley Davison collection. When I arrived to pick up the truck I ultimately was turned away . . . No vehicle to load my bikes !!! If there was a no star rating Penske definitely deserves one.