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March 2023 by Tisha Prusak
3 times now they have taken money out of my accounts in error. A check for $7500 from someone else’s account was withdrawn from mine. They say it is because the account numbers are similar. That is a poor excuse! Watch your accounts closely!
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November 2022 by Ruben Segura
I belong to a different CU but, I did a cash deposit on their ATM machine, it putted a 4 day hold on that cash, I've done that kind a job before and we always release the hold on the next business day. Thank God I didn't need that in my account right away.
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July 2022 by Deborah Miller
Drive through I have never experienced a problem! The girls are wonderful!!! ...However calling any branch is like waiting for it to rain gold down on the world! I literally nodded off after 45 min of waiting n woke up n looked at the minutes gone by it was 1 and a half hours!! That is unacceptable for any bank or institution!!! My prior bank I left because of the drive!! Perhaps I should go back considering I never waited no more than 5 min at least for a menu to ask for a call back number!!!!! SHAMEFUL!!!
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August 2021 by Chris Cinonowiczek
I've been a member for 16 years back when my branch was downriver community credit union. Back then my payroll would be available Thursday into Friday at midnight. Now that it is zeal it is available I believe at 7am Friday morning. Not a huge inconvenience but something that I have noticed. Mobile banking interface is lacking in comparison to other banks. ATM deposit is only available (from what I have encountered) at melvindale in real time (as in I deposit cash and it posts as available) and no where else. ATM is often down at branches.
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July 2021 by Marq Morris
Only one I could find opened on Saturday. All branches should be opened on Saturday for at least a few hours. At any rate, while I was waiting in the drive thru they opened another line. Quick service, very friendly teller!
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November 2020 by R. Herman
Quick in and out. Courteous staff.Some patrons do not select a lane and wait to pick a lane backing the traffic up on to Allen Road.
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October 2020 by Chris Kononowech
I've been a member for 16 years back when my branch was downriver community credit union. Back then my payroll would be available Thursday into Friday at midnight. Now that it is zeal it is available I believe at 7am Friday morning. Not a huge inconvenience but something that I have noticed. Mobile banking interface is lacking in comparison to other banks. ATM deposit is only available (from what I have encountered) at melvindale in real time (as in I deposit cash and it posts as available) and no where else. ATM is often down at branches.
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December 2019 by Liz Wineka
The people are nice and helpful but please...post your holiday hours online! I checked your website and Facebook. I called the number (regardless of branch, I always got the main number) but could not find holiday hours. That’s a simple administrative fix. Also, you need to offer business banking. It would be convenient to have both accounts at 1 credit union. Another convenience would be to utilize the drive-through function at the Taylor branch. If that’s too costly, at least move the ATM so it’s a drive up.
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October 2019 by Andrea Walker
The Zeal closest to me has a tight squeeze to get my car to the drive up ATM . I've witnessed many trucks ding the yellow barrier guards. The ATM there is also not updated so it cannot distinguish between check and cash deposits and is the only ATM on site. As a credit union goes though, wonderful place to bank.
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April 2019 by Annette Prevaux
I have been a member here for years. Everyone at the Allen Park branch and drive thru are courteous and professional. The manager is always helpful when I have a question that the tellers can't answer which is rare.
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January 2019 by jaylen Richardson
This is the worst Zeal Credit union to ever go to. There Tellers are very Rude and ignorant They Talk to you with no respect Even the branch cordinator of the the Building i think her name is angella was Rude loud and ignorant i dont recommend anyone to go there very poor service i definitely wont be going to this location ever again..
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November 2018 by Himavat M.
One of the best banks in the area! Absolutely wonderful customer service, great rates and awesome promotions!
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August 2018 by Heidi Schmidt
Awful. I was approved for a debt consolidation loan and they did not let me choose which creditors to pay. They refused to pay the important stuff that was pending repossession and shutoff. They would only pay credit cards. How can I repay their money if I don't have a car or phone to get to work? The underwriter was horrible. Oh yeah, who needs electricity??? They refused to pay DTE also. I hope that underwriter has a hardship in his or her life and maybe they will be more sympathetic.
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July 2018 by Rod Vargas
They are always courteous and helpful with whatever I need .
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July 2017 by mixed admonition
I had a zeal account and closed it within the year every time I turned around money was missing from my accounts and they always had an excuse. Considering I received a huge type inheritance there was no way I was gonna allow them to hold it , I immediately got with my family's banker of 25 years switches back to my old branches chase and BOA and for those veterans navy federal is AWESOME. Do your self a favor just stay clear of zeal .ALTHOUGH they are good for storage safety deposit boxes IS IT I'm speaking in reference to all deals but mainly DEARBORN location on Michigan ave .
