Verizon Authorized Retailer - Russell Cellular provides great and helpful customer service. Representatives are skilled, kind, honest, up-front, and pleasant to work with. They expertly guide customers through phone upgrades and new purchases, transferring apps and data. Service is super fast, efficient, and remains great even when the store is very busy. Customers report a smooth experience, getting in and out quickly. It is a great place for cellular needs, with many expressing thankfulness for the assistance.
Patrick did an awesome job getting us set up. He met with me first thing in the morning to got us taken care of. Really appreciated is assistance.
June 2026
Very quick trade in process as well as data transfer. Russell was very knowledgeable and open about all information regarding new monthly bill. Would highly recommend!
November 2025
We were treated very well. The salesperson was knowledgeable and very patient (we had our kids with us).
