Verizon Authorized Retailer - Russell Cellular provides great and helpful customer service. Representatives are skilled, kind, honest, up-front, and pleasant to work with. They expertly guide customers through phone upgrades and new purchases, transferring apps and data. Service is super fast, efficient, and remains great even when the store is very busy. Customers report a smooth experience, getting in and out quickly. It is a great place for cellular needs, with many expressing thankfulness for the assistance.
We were treated very well. The salesperson was knowledgeable and very patient (we had our kids with us).
November 2025
Awesome experience! Patrick was very helpful and super knowledgeable. Changing service providers is never easy. Also, my son changed phones which increased the time. This was by far my best experience at any cell phone store in the past 15 years!
September 2025
I received very good service. They were very kind and helpful and had a lot of patience to answer all my questions. I am very thankful for their help.
