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December 2023 by Kendra Diehl
Patrick, a manager at this location, answered my call and was entirely unhelpful and unprofessional. He offered only one option to verify my account and either would not understand that the text message for confirmation was sent to a phone with a broken screen or did not care to offer an alternative. Other than sending a message to another number on the account for them to authorize, this being relatives that are HOURS away, Patrick did not offer any alternative options, like the PIN on the account or the answers to the security questions. He hung up on me twice and answered zero questions regarding the concern while over talking me, a customer, before stating he would not serve me and to go to another location after I got upset and yelled back. Either he is a robot who doesn’t understand a person’s frustration having a broken phone (which was my fault) and having someone yell at you and overtalk you or a human who doesn’t care to actually help anyone else but himself. Sad that he is a manager who will not a serve a VERY longtime Verizon customer. I’ve dealt with this same situation before many times and never met anyone like him.
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December 2023 by Tami Van Prooyen
Joey hooked us up with all of the best promotions. Glad I stopped by!
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November 2023 by Ryan Moss
Patrick was able to get everything working great for us! I highly recommend him!
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November 2023 by Lindsay Moss
Great customer services and very friendly.
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May 2023 by audrazaibas
Very poor customer service. The employee was very rude and implied that I was trying to purchase a phone without authorization from business account when I had the PIN number and tried contacting the account signers . He helped my husband without presence of the business account owners and became very angered when I pointed it out and quickly lost his temper and denied it. Will go to a different location or purchase online . Unless someone is stealing something this treatment is inappropriate.
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May 2023 by Gary Evans
I bought a new Pixel 7 in January. This week it stopped sending and receiving calls. I bought local for support and took it in to see if there was an upgrade or something that could fix it. The salesman I purchased it from, turned it off and on and said that's all he could do, I needed to contact Google. I ended contacting Verizon directly and received a new phone. I won't waste my time there again.
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October 2022 by Idobre The Poet
After years of honorable service - my Google Pixel 2 was plucking at the last threads Lady Fate had woven for it. I wasn't sad at the passing of my Google Pixel 2, but relieved that the Russel Verizon store was near by. Ever more fortunate I would become, as the Representative of Verizon Ethan skillfully guided and assisted with the delicate process of reincarnating my Google Pixel 2 into a new - more lively vessel. I am eternally thankful for Ethan's expertise facilitating my position to give thanks from this new and more powerful incarnation that is the Google Pixel 6.
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August 2022 by Courtney Malott
Never had an issue with my phone, but trying to get my husband switched over is like trying to pull teeth. Not only did we have to wait 48 hours for some activation code. After that we had to wait another whole day for it to be activated. And his old phone has already lost service so now he has absolutely no way of being contacted for his job.Clearly the employees here don’t care about inconveniencing your whole life just to get a phone activated. Even better let’s leave a new kid who’s 2 weeks new, at the store alone when he doesn’t know how to do things.Very disappointed.
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July 2022 by Travis Guinn
Set down with Quinn and had a great experience. He was able to help me with everything and take care of all my needs.
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March 2022 by Rob VanDusen
Super fast service from Dustin. Honest, up-front, and pleasant to work with; definitely a great place for your cellular needs.
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February 2022 by Dan Mac
STAY AWAY! I love supporting local businesses, but this store is very unprofessional. They charged twice for the same phone. They charge a $35 set up fee per phone even though the phones were purchased at their location. I would be very understanding if the phones were purchased elsewhere & then the phones were brought to this store for setup, that would be fair. Then they lied about what that charge was & refused to refund it.
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January 2022 by Wade Lesinski
Ethan was extremely helpful and knowledgeable. He addressed the problem with my phone plan in a timely matter. Much appreciated.
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January 2022 by cole hill
After years of honorable service - my Google Pixel 2 was plucking at the last threads Lady Fate had woven for it. I wasn't sad at the passing of my Google Pixel 2, but relieved that the Russel Verizon store was near by. Ever more fortunate I would become, as the Representative of Verizon Ethan skillfully guided and assisted with the delicate process of reincarnating my Google Pixel 2 into a new - more lively vessel. I am eternally thankful for Ethan's expertise facilitating my position to give thanks from this new and more powerful incarnation that is the Google Pixel 6.
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December 2021 by Alicia Stone
We received great customer service from Dustin! He was the only employee at the store on Black Friday & he worked with several other customers & never lost his cool or his smile.
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October 2021 by Caleb Jordan
Josh was the biggest help in getting everything I needed to get taken care of (order new phone, set up new phone, billing, etc.) done quick and easily, if you see this, thank you
